(US) Project Manager - Great Lakes

PointClickCare

United States

On-site

USD 94,000 - 102,000

Full time

14 days+

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Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Continuous Development Support Program

Job summary

A leading health tech company is seeking a Project Manager to oversee multiple EHR implementation projects. You will be the primary liaison with clients, managing project scopes, plans, and resources to ensure successful transitions. Ideal candidates have strong project management skills, preferably in healthcare systems. This full-time position offers a competitive salary range and comprehensive benefits.

Qualifications

Experience in project management at a skilled level.
Solid understanding of systems design would be great.
Great attitude and work ethic.

Responsibilities

Lead multiple customer-facing EHR implementation projects.
Act as primary interface to client business units.
Monitor and report on project progress.

Skills

Project management

Leadership

Communication

Analytical skills

Education

PMP or Prince II designation

Experience with healthcare systems

Job description

This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$94,000.00/yr - $102,000.00/yr

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer-facing EHR implementation projects simultaneously. You will have experience managing customer implementations in a Professional Services environment, and a proven track record for successfully attaining project objectives.

Key Responsibilities

Thoroughly understanding the customer’s business and technical needs
Acting as primary interface to client business units during all phases of the project
Perform project kick-off meetings with customers and delivery resources
Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
Monitor and report on project progress, problems and recommended solutions to the customer
Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
Report on deployments, schedules, budgets and revenue using internal methods.
Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
Successfully manages several competing priorities.
Contribute to the overall goals and objectives of the Project Management Office
Creating project plan, identifying scope, goals, deliverables, timelines and required resources
Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
Supporting customers in migration from current to future state in the most optimal way
Updating and tracking project timelines and deliverables
Providing direction and support to the implementation team and reviewing deliverables prepared by the team
Managing project issues and dependencies

Required Experience

Experience in project management at a skilled level.
Previous PointClickCare knowledge is an asset but not required; previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
PMP or Prince II designation an asset
Solid understanding of systems design would be great.
Great attitude and work ethic.
Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
Excellent interpersonal and communication skills to interact with not only your team and internal customers, but external customers also!
An attention to detail and a passion to achieve quality outcomes is critical.
Self-starter with the ability to take on new challenges.
You are a quick learner with strong analytical and problem solving skills.
Ability to self-manage, and monitor and track key performance indicators.

Note: The US base salary range for this position is $94,000 - $102,000 plus bonus and benefits. Salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Benefits

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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Job Details