US Program Associate

GiveDirectly; Mississippi; On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Health benefits plan

Desk allowance

Flexible work location

Unlimited PTO

Job summary

GiveDirectly in Mississippi is hiring for an Associate to support Rx Kids and oversee field operations for a universal cash program targeting expectant parents and infants. The role involves direct recipient interactions, data-based problem solving, and cross-functional collaboration with local partners.

The position requires travel to Rx Kids sites across Mississippi and occasional trips to New York or other US locations for team events, with a base salary of $81,000 USD per year.

Qualifications

• Alignment with GiveDirectly values and core competencies.
• Fluency in English required; proficiency in Spanish, Arabic, or Chinese is a plus.
• 2+ years of work or volunteer experience in a role requiring project management and people management/coordination.
• Exceptional communication, organizational, and time-management skills.
• Strong customer service instincts, including problem solving and emotional intelligence.
• Ability to manage day-to-day operations and propose & implement process improvements.
• Ability to quickly learn and become proficient in new technological platforms.
• Demonstrated ability to work independently while communicating gaps and risks.
• Enthusiasm for fast-paced environments and learning by doing.

Responsibilities

• Lead customer service via email-based help desk and phone support; may oversee additional customer service staff or contractors as the program scales.
• Coach applicants through the intake process focusing on barriers.
• Case manage applicant/recipient concerns per safeguarding policies.
• Meet recipients in person to build trust and identify problems or improvements.
• Respond promptly and professionally to recipient communications.
• Handle one-off recipient issues through communication, data entry, and escalation when needed.
• Lead verification of applications and oversee verification staff as the program scales.
• Support payments and follow-up surveys across program stages.
• Coordinate with internal and external stakeholders including tech partners and research teams.

Skills

Project management

People management

Customer service

Communication

Time management

Job description

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Location:

Mississippi, USA

About This Role

Reports to: US Program Manager

Level: Associate

Travel Requirement:

This role will require regular travel to Rx Kids sites across Mississippi to support in-person activities related to community outreach and program launch. This travel would require a car, driver’s license, and insurance. In addition, there will be travel to New York or elsewhere in the US for team events 2-3 times per year.

What You’ll Do

This position will primarily support Rx Kids, a universal, unconditional cash allowance program targeted at expectant parents and infants. The program is running in over 60 communities across Michigan and Ohio, and it will now be expanding to Mississippi. This role is expected to work closely with our program partners, including Michigan State University and local community partners.

Recipient Experience & Customer Service

• Lead customer service, including directly supporting recipients via an email-based help desk and through phone support, with the potential to oversee additional customer service staff or contractors as the program scales
• Coach applicants through the intake process with a focus on applicants who are experiencing significant barriers
• Case manage applicant/recipient concerns, adhering to GiveDirectly’s safeguarding and protection policies
• Meet periodically with recipients in person to build trust and to identify problems or areas for program or process improvements
• Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner
• Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals
• Lead select operational processes, including conducting verification of applications directly and overseeing other verification staff as the program scales
• Support other field ops processes, including payments and follow-up surveys, and execution across various program stages

Direct Program Support

• Support a range of operational and project management duties to ensure GiveDirectly’s U.S. projects are executed with excellence and in line with our values, particularly “recipients first”
• Support whole-team knowledge management and process documentation, refreshing protocol and process docs regularly
• Work closely with other members of the U.S. team to identify process challenges and propose solutions (e.g. increasing operational efficiency, improving recipient experience)
• Become an expert in the various tech systems used to support project execution and excellence
• Track and report operational and efficiency metrics
• May be responsible for managing other individuals, such as verification support staff
• Coordinate with internal and external stakeholders, including with tech partners, research partners, and customer service teams

Community Engagement

• Cultivate and maintain relationships with implementing partners, key community members, and local service organizations
• Serve as the local program representative and community liaison for Rx Kids, supporting local partners and educating community members of program policies
• Build knowledge of the community we are working in, and support with identifying existing local resources or services relevant for recipients
• Organize and attend events, conferences, and similar programs to sensitize communities on program benefits and requirements
• Collaborate with communication team members to develop and execute on storytelling plans
• Participate in program evaluation and scoping strategies to improve program operations and enhance recipient satisfaction

What You’ll Bring

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Fluency in English is required, proficiency in Spanish, Arabic, or Chinese is a plus
• 2+ years of work or volunteer experience in a role that required project management and people management/coordination
• Exceptional communication, organizational, and time-management skills
• Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
• Ability to manage day-to-day operations and propose & implement process improvements
• Ability to quickly learn and become proficient in new technological platforms
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

The base salary for this role is $81,000 USD / annually.

Why work at GiveDirectly?

Role

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

Venue

We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility

Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to [e-mail].

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at [e-mail] with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs.

Want to put your best foot forward on your GiveDirectly application?

Take a look at our Candidate Application Prep Guide!

Referrals

Know the right person for this role? Please consider referring them. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!