US-Pro

Apple; Greensboro (NC); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Apple Retail in Greensboro is hiring a Sales Associate to deliver an exceptional Apple experience. You will help customers understand their needs, present products and services, and educate them on the best ways to buy.

You will stay up to date on Apple offerings, mentor others in product knowledge and service, maintain accuracy, and support store operations. The role emphasizes inclusion, teamwork, and delivering outstanding service even during busy periods.

Qualifications

• Be available to work a schedule including nights, weekends and holidays per store needs.
• Have experience in retail or sales, or related work experience.

Responsabilités

• Demonstrate, sustain and lead top‑performing sales and service to customers by understanding needs and presenting products.
• Educate customers on relevant ways to buy products and stay up to date on Apple offerings and sales processes.
• Mentor store colleagues on products, services and current technology to deliver excellent customer service.
• Maintain accuracy and follow guidance, and perform other tasks as needed in the store.
• Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Connaissances

Retail experience

Sales experience

Customer service

Description du poste

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.

Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
• Personalize and effectively communicate solutions based on customer needs.
• Solve customer concerns through care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200689479-3021