US-Patient Registration Representative

RCM Holdco; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 is hiring a Patient Registration Representative in Austin, TX, for overnight shifts (Wednesday 6 PM – 12 AM, Thursday–Saturday 6 PM – 6 AM). You will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate information entry across multiple systems.

This frontline role is key to patient experience, hospital operations, and revenue cycle success. Prior healthcare background is not required as training is provided, and bilingual skills are a plus.

Qualifications

• Excellent customer service experience with strong communication and interpersonal skills.
• Professional demeanor in a fast-paced healthcare setting.
• Ability to multitask and prioritize with high attention to detail.
• Willingness to learn and adapt to changing patient needs and clinics.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Bilingual (Spanish)

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location: Ascension Dell Children's Medical Center, Austin, TX

Work Schedule: Full Time, Overnights. Wednesday 6 PM - 12 AM Thursday - Saturday 6 PM - 6 AM

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environments
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For:

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• Bilingual proficiency in Spanish or another language is preferred (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

What You'll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed

For this US-based position, the base pay range is $16.12 - $19.50 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Learn more about Benefits at R1

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to c