Customer Service Representative - Patient Registration

RCM Holdco; Sapulpa (OK); Vor Ort; USD 20.000 - 26.000; Vollzeit

Zusammenfassung

R1 in Sapulpa, OK is seeking a Patient Access Representative to be the first contact for patients, ensuring fast, compassionate access to care in a frontline healthcare customer service role.

This position involves registering patients across multiple systems, answering phones, and coordinating with care teams to minimize delays. The role emphasizes empathy, accuracy, and patient-centered service.

Qualifikationen

• Excellent customer service and communication skills.
• Professional demeanor in fast-paced settings.
• Ability to multitask with high attention to detail.

Aufgaben

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments of illness, anxiety, or overwhelm.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Fast-paced environment

Ausbildung

High School Diploma or GED

Jobbeschreibung

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Location: Ascension St. John Sapulpa, OK Work Schedule: "On Call, Rotating Schedule".

Week 1

Sunday: 7:00 AM-7:00 PM ( 11.5 hours )

Monday: Off

Tuesday: Off

Wednesday: 1:00 PM-7:00 PM ( 5.5 hours )

Thursday: 7:00 AM-7:00 PM ( 11.5 hours )

Friday: 7:00 AM-7:00 PM ( 11.5 hours )

Saturday: Off

Week 2

Sunday: Off

Monday: Off

Tuesday: Off

Wednesday: 1:00 PM-7:00 PM ( 5.5 hours )

Thursday: 7:00 AM-7:00 PM ( 11.5 hours )

Friday: 7:00 AM-7:00 PM ( 11.5 hours )

Saturday: 7:00 AM-7:00 PM ( 11.5 hours )

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do:

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For:

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it’s up to us to use our shared expertise to find new solutions that