US-Patient Access Team Lead - Outpatient

RCM Holdco; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Team Lead to manage daily workflow, support front-end registration and verification processes, and ensure compliance with operational standards.

This role provides real-time coaching and monitors staff productivity to maintain timely, patient-centered service delivery. The position is based at Ascension Seton Northwest Hospital with a full-time schedule Monday to Friday, 5 AM–1:30 PM.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance regularly to remain on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Skills

Patient Access

Registration

Insurance verification

Hospital admitting operations

Tools

Entri

Compass

EMPI

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.

Location: Ascension Seton Northwest Hospital

Shift: Full-Time Monday - Friday 5 AM-1:30 PM

Responsibilities:

• Review daily and monthly productivity metrics.


• Monitor associate performance


• Track collection performance regularly to remain on pace for the monthly goal


• Provide immediate coaching and follow-up for associates who are not meeting expectations.


• Complete all assigned leadership tasks daily without repeated reminders.


• Lead by example through punctuality, professionalism, accountability, and consistent follow-through

Requirements:

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations


• Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes


• Strong organizational, problem-solving, and time management skills


• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment


• Strong verbal and written communication skills


• Ability to coach staff, reinforce expectations, and support operational compliance


• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred

For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. (\"the Company\") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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