US-Patient Access Team Lead - Emergency Department

R1-Rc; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Team Lead to supervise daily workflow, support front-end registration and verification, and ensure compliant, timely service delivery. The role requires guiding associates, improving productivity, and maintaining patient-centered operations in a fast-paced environment.

The position is based in Austin, TX, with a night-oriented shift pattern and a focus on collaboration across teams to optimize revenue cycle processes and patient experiences.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Strong organizational, problem-solving, and time management skills.
• Strong verbal and written communication skills.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance regularly to remain on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Skills

Organization

Communication

Coaching

Time management

Tools

Entri

Compass

EMPI

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.Location: Ascension Seton Northwest HospitalShift: Full Time. Wednesday, 12:00 AM–6:00 AM; Thursday–Saturday, 6:00 PM–6:00 AMResponsibilities:Review daily and monthly productivity metrics.Monitor associate performanceTrack collection performance regularly to remain on pace for the monthly goalProvide immediate coaching and follow-up for associates who are not meeting expectations.Complete all assigned leadership tasks daily without repeated reminders.Lead by example through punctuality, professionalism, accountability, and consistent follow-throughRequirements:Experience in Patient Access, registration, insurance verification, or hospital admitting operationsWorking knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processesStrong organizational, problem-solving, and time management skillsAbility to monitor multiple workflows and prioritize tasks in a fast-paced environmentStrong verbal and written communication skillsAbility to coach staff, reinforce expectations, and support operational complianceExperience with systems such as Entri, Compass, EMPI, or similar patient access applications preferredFor this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook