US-Patient Access Team Lead - Outpatient

R1 RCM Holdco Inc.; United States; Presencial; USD 24 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits package

Resumo da oferta

R1 RCM Inc. is seeking a Patient Access Team Lead to oversee daily workflow, support front-end registration and verification processes, and monitor staff productivity at Ascension Seton Northwest Hospital.

The role emphasizes compliance with operational and financial standards and delivering patient-centered service. The position schedules Full-Time, Monday–Friday, 5:00 AM–1:30 PM, in Austin, TX, with a base pay range of $17.60–$25.25 per hour.

Qualificações

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to coach staff and enforce operational compliance.

Responsabilidades

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance to meet monthly goals.
• Provide immediate coaching and follow-up for underperforming staff.
• Complete leadership tasks daily without reminders.
• Lead by example with punctuality, professionalism, accountability and follow-through.

Conhecimentos

Patient access

Insurance verification

Front-end revenue cycle

Staff coaching

Leadership

Communication

Ferramentas

Entri

Compass

EMPI

Descrição da oferta de emprego

About R1

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Position

The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.

Location: Ascension Seton Northwest Hospital

Shift: Full-Time Monday - Friday 5 AM-1:30 PM

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance regularly to remain on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Requirements

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to coach staff, reinforce expectations, and support operational compliance.
• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred.

Compensation

For this US-based position, the base pay range is $17.60 - $25.25 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

Competitive benefits package.

Equal Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Company Overview

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.

To learn more, visit: https://www.r1rcm.com.

Privacy Notice

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.