US-Operations Lead

Apple; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Apple Retail in Georgia seeks an Operations Lead to drive store readiness and partner with leadership to elevate customer experiences. You will guide team members, ensure compliance with Apple standards, and manage inventory, presentation, and health and safety tasks in a fast-paced environment.

The role emphasizes data interpretation, cross-functional collaboration, and maintaining an inclusive store culture while delivering exceptional service to customers.

Qualifications

• Experience mentoring or leading others.
• Ability to interpret data and share insights with leadership.
• Strong organizational and attention to detail skills.
• Retail or sales experience.
• Willingness to work varied retail hours including nights/weekends/holidays.

Responsibilities

• Maintain operational readiness and excellence for the store.
• Support leadership in inventory, presentation, and preservation standards.
• Gather, interpret, and share data with leadership to strategize improvements.
• Coordinate with Operations, Technology, and Merchandising teams to meet standards.
• Energize and align team with performance goals and communications.
• Handle opening/closing procedures, cash management, and overrides.
• Support customer-facing activities and contribute to an inclusive environment.

Skills

Leadership

Data interpretation

Attention to detail

Organization

Mentoring/People leadership

Retail experience

Excel/Numbers

Tools

Numbers

Excel

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.
An Operations Lead drives and maintains operational readiness and excellence for our stores. You support the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards. By engaging and influencing the store team through effective communication, you make sure operational goals are met to create an experience like no other for our customers.

Description

• Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence.
• Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas.
• Manage preservation work order tasks and supply budget in compliance with Apple standards.
• Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems.
• Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards.
• Energize, inform, and align team members with store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and escal...
• Address operational needs of the store such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Demonstrate a basic understanding of business productivity software, such as Numbers or Excel.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.