US-Operations Expert

Apple; Fairfax (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Retirement benefits

Stock programs and employee stock plan

Discounted products

Job summary

Apple Retail is seeking an Operations Expert to drive sales and customer experience through excellence in operations, inventory accuracy, and preservation tasks in a Fairfax, VA store.

You will mentor the Operations team, handle receiving, counting, and shipping, and support leadership decisions with inventory data while upholding Apple’s inclusion values.

Qualifications

• Experience in retail or sales.
• Be available to work a schedule based on business needs including nights, weekends, and holidays.
• Be able to lift and carry product within the store.

Responsibilities

• Complete inventory receiving, counting, returning, and shipping tasks in accordance with Retail Inventory processes and mentor teammates.
• Complete product fulfillment tasks and deliver items to customers and team members.
• Support Operations Specialists by sharing knowledge of Retail Inventory processes.
• Monitor inventory, including non-sellable product, for accuracy and identify variance trends.
• Contribute to an inclusive environment and demonstrate Apple’s values in daily activities.

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.

Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.

Support Operations Specialists by sharing knowledge about the Retail Inventory processes.

Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.

Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.

Perform other tasks as needed, including but not limited to supporting customer-facing activities.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:
• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented, organized, and can work without close supervision.
• Prioritize workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Demonstrate effective problem solving, analytical, and communication skills.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $25.91 and $34.51/hr, and most new hires start at $25.91. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments as well as relocation

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200680239-3253