[US - HQ] Associate Director, NA Workforce Staffing

HelloFresh; Newark (NJ); On-site; USD 148,000 - 215,000; Full time

Benefits offered by this job

401K company match

Generous PTO

Health and wellness benefits

Meal plan discount up to 85%

Employee Resource Groups

Inclusive work environment

Job summary

HelloFresh is seeking an Associate Director of Workforce Staffing Operations to lead a best-in-class staffing delivery program across the US distribution center network. You will partner with leadership, manage vendor relationships, and build scalable staffing strategies based on data.

You will hire, train, and mentor a team of staffing leads, own cost per hire, and drive KPI-driven performance across multiple geographies.

Qualifications

• Minimum 7+ years managing workforce staffing programs in high-volume environments.
• Deep knowledge of talent attraction strategies and sourcing platforms.
• Proven experience leading grassroots programs across multiple US locations.
• Exceptional problem solving; agile and tenacious leadership.
• Strategic planning with creative solutions for forecasted hiring needs.
• Strong organization, time management, and urgency in execution.
• Commitment to diversity, equity and inclusion in recruiting and hiring.
• Excellent written and verbal communication; able to report metrics to all levels.

Responsibilities

• Oversee internal and vendor staffing relationships (3P vendors).
• Lead a team of staffing associates and contingent workforce leads.
• Own cost per hire through vendor delivery oversight.
• Develop and execute vendor initiatives across HelloFresh lines.
• Drive staffing performance via scorecards and benchmarks.
• Partner with Field HR and Operations on sourcing for expansion markets.
• Hire, train, and mentor staffing program leads and specialists.
• Define metrics and align OKRs with staffing goals.
• Anticipate future needs and build infrastructure to meet demand (e.g., VMS).
• Collaborate with regional operations, labor planning, and Finance.
• Influence stakeholders on systems, processes, and reporting.
• Operate in a fast-paced environment and drive continuous process improvement.

Skills

Staffing leadership

Workforce planning

Data-driven analytics

Diversity & inclusion

Stakeholder management

Communication skills

Forecasting hiring needs

High-volume ops

Problem solving

Project management

Tools

VMS platform

Job description

Job Description

As the Associate Director of Workforce Staffing Operations, reporting to Director, you will lead, execute, and continuously improve a best-in-class staffing delivery program to support hourly / non-exempt talent needs across the HelloFresh US distribution center network. You are customer obsessed, have a passion for flawless execution, data driven, hands‑on, & interested in being part of a team building “best in class” food fulfillment operations.

You will…

• In partnership with leadership, manage internal and external vendor partner relationships with staffing partners including 3P vendors
• Manage a team of staffing associates and contingent workforce lead
• Management and ownership of cost per hire through strategic oversight of contingent workforce partner delivery and other talent acquisition costs
• Own, develop and execute strategic vendor partner initiatives for all HelloFresh lines of business including; Hellofresh Core, Green Chef, EveryPlate, and Factor’s Distribution Center Network
• Drive staffing performance and partner accountability via staffing scorecard to include benchmark metrics such as time to fill, time to hire, negative attrition, and others
• Partner with Field HR leadership and Operations to develop targeted sourcing solutions for expansion related staffing and hard to fill markets
• Hire, train, develop, mentor, and lead a team of internal staffing program leads and specialists.
• Executes a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the on time and at target
• Own and drive continuous improvement the workforce fulfillment process
• Manage the analysis of daily, weekly, and monthly business reporting of Field Staffing performance via Key Performance Indicators
• Define and communicate individual and team metrics ensuring alignment of OKRs to company staffing goals and priorities.
• Anticipates future business needs and identifies investments needed, and builds the infrastructure to ensure optimization capability is geared toward (or even ahead of) business demand (e.g. VMS platform considerations)
• Partners with regional operations leaders, Labor Planning experts, and Finance management
• Influences and makes recommendations to key stakeholders and decision-makers on building appropriate systems processes, and reports
• Thrive in an innovative, fast-paced environment, can roll up their sleeves, and get the job done.

You’ll Have…

• Minimum of 7+ years management experience leading workforce staffing programs in a high-volume, hourly / non-exempt function (Preferably in the Distribution / Warehousing space)
• Deep knowledge of emerging talent attraction strategies, tools, platforms, etc.
• Proven experience leading grassroots programs and events focused on expanding talent pipelines across multiple geographical locations in the United States.
• Exceptional problem solving skills. Agile and Tenacious with ability to lead effectively through rapidly changing organizational strategies.
• Strategic planning ability, with creative solution orientation in managing forecasted hiring needs.
• Strong organization, time management, and follow-through skills; high sense of urgency.
• Working knowledge and commitment to embedding a diversity, equity and inclusion lens into recruiting, selection and hiring practices.
• Excellent written and oral communication skills
• Prior experience in reporting out metrics to all levels of an organization

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range

$157,950—$214,650 USD

Colorado Pay Range

$147,550—$200,517 USD

Newark, NJ Pay Range

$157,950—$214,650 USD

Illinois Pay Range

$147,550—$200,517 USD

This position is also eligible for the HelloFresh equity plan.