US Field Application Engineer (West Coast/Midwest/Great Lakes)

Axelera AI; San Francisco (CA); Remote; USD 100,000 - 160,000; Full time

Job summary

Axelera AI is seeking a US Field Application Engineer to manage technical interactions with customers and support the adoption of their Metis AI platform. This remote position requires expertise in computer vision, machine learning, and embedded systems, along with excellent communication skills. The role offers a competitive salary and benefits within a dynamic, innovative company focused on advancing AI technology.

Benefits

401(k)

Medical coverage

Dental coverage

Vision coverage

Stock options

Qualifications

• Experience in semiconductor or AI industry in a customer-facing role.
• Ability to travel up to 30% as needed.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage technical interactions with customers and provide product knowledge.
• Collaborate with Marketing and Business Development on product launches.
• Track customer interactions and gather feedback for product improvements.

Skills

Communication

Interpersonal skills

Self-motivation

Results-oriented

Programming in Python

Programming in C/C++

OpenCL

CUDA

Embedded systems understanding

Presentation skills

Education

BS/MS in Computer Science

BS/MS in Electrical Engineering

Tools

PyTorch

TensorFlow

Job description

Join to apply for the US Field Application Engineer (West Coast/Midwest/Great Lakes) role at Axelera AI

Get AI-powered advice on this job and more exclusive features.

About Us

Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.

In just three years, we have raised a total of $120 million and have built a world-class team of 180+ employees (including 55+ PhDs with more than 40,000 citations), both remotely from 11 different countries and with offices in Belgium, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.

We have launched our Metis AI Platform, which achieves a 3-5x increase in efficiency and performance, and have a strong business pipeline exceeding $100 million.

Our commitment to innovation has established us as a global industry pioneer. Are you up for the challenge?

Position Overview

Are you an experienced engineer passionate about computer vision, machine learning, and embedded systems? Do you thrive in a fast-paced environment shaping the future of AI? If so, join us at Axelera AI!

You’ll manage technical interactions with customers in your territory, becoming their go-to expert and helping grow our Metis AI platform into a market leader.

The remote Field Application Team collaborates closely with Axelera’s R&D teams across Europe to ensure seamless technical support. Your primary role is guiding customers through evaluation, adoption, and deployment of Axelera AI hardware, including PCIe boards, modules, and vision gateways. Most hands-on work involves using our Voyager SDK to deploy AI models and pipelines on these platforms.

Key responsibilities:

• Engage with customers to understand their needs, acting as a technical expert on Axelera AI’s platform.
• Address inquiries, provide product knowledge, and resolve technical issues directly or via R&D coordination.
• Collaborate with Marketing and Business Development on product launches and technology evangelism.
• Support Sales in expanding existing accounts, identifying new customers, and defending design wins.
• Track customer interactions, ensuring follow-ups and effective communication.
• Gather and relay customer feedback to Product Management for product improvements.
• Conduct competitive analysis through customer and industry insights.
• Assist in creating clear, compelling, and instructive product documentation.
• Advocate for customers internally, ensuring responsiveness and driving product enhancements.

Qualifications:

• BS/MS in Computer Science, Electrical Engineering or equivalent work experience.
• Experience in the semiconductor and/or AI industry in a customer-facing application development or technical support role.
• Excellent communication and interpersonal skills, with the ability to engage with customers and internal teams effectively.
• Self-motivated and results-oriented, with a passion for staying up-to-date on AI technology advancements.
• Programming experience in Python, C/C++, OpenCL, CUDA.
• Experience using high-level ML frameworks such as PyTorch or TensorFlow.
• Solid understanding of embedded systems and practical experience with embedded hardware.
• Excellent communication and presentation skills.
• Ability to travel to company sites as needed (up to 30% travel).

Location

This is a remote position, preferably based out of the West Coast, Midwest, or Great Lakes areas due to proximity to clients.

What We Offer

• Compensation between $100,000 - $160,000 plus stock options.
• Benefits: 401(k), Medical, Dental, Vision coverage.

Join a dynamic, fast-growing international organization with a culture that supports creativity and innovation. We offer an attractive package including pension, insurance, and company shares. We value diversity and are committed to an inclusive environment that empowers all team members.