US Customs Writer

JORI Logistics; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Extended health benefits

Group insurance

Career growth

Education support

Family-friendly culture

Job summary

JORI Logistics in Houston is seeking a highly motivated individual to join our USA Customs Department in a full-time role. The successful candidate will display strong attention to detail, clear written and verbal communication, and a customer service mindset as we support importers and exporters with U.S.

customs clearances. This role involves entry writing, problem solving, data accuracy, and collaboration with multiple departments to ensure compliance and timely processing of shipments.

Qualifications

• Analytical mindset with high attention to detail.
• Strong written and verbal communication.
• Experience handling US customs procedures preferred.
• CCS or US Brokerage license is a plus.

Responsibilities

• Enter truck/ocean/air clearances and complete entry summaries for new and existing accounts.
• Solve day-to-day operational issues and monitor in-transit entries.
• Enter data into Cargowise and check EDI failures for rail shipments, especially weekends.
• Provide outstanding customer service when communicating with clients and requesting missing data.
• Audit brokerage files and payments to customs.
• Maintain current customs compliance documentation.
• Process documents through Cargowise and obtain customs releases as appropriate.
• Complete invoicing of import accounts for services rendered.
• Review customs rejections and information requests from clients and government agencies.
• Adhere to domestic and international shipping regulations and communicate with overseas offices daily.
• Collaborate with other departments to deliver high service levels.

Skills

Analytical skills

Data entry accuracy

Flexible schedules

Customer communication

Customer service

US Customs Procedures

Education

CCS Certification

US Customs Brokerage License

Tools

Cargowise

Job description

About JORI Logistics

JORI is a client-focused, relationship-based, family-owned company that understands our client’s Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada’s foremost importers and exporters. With offices in Calgary, Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About JORI Logistics

JORI is a client-focused, relationship-based, family-owned company that understands our client’s Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada’s foremost importers and exporters. With offices in Calgary, Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About The Opportunity

We are looking for a highly motivated person to fill this full-time position in our USA Customs Department. The successful candidate will have high attention to detail, the ability to communicate clearly both written and verbally, and be customer service orientated. This job opening is not a cookie-cutter operational position, the candidate will be expected to be resourceful, be willing to contribute ideas, and effectively communicate with JORI colleagues from all departments to provide the best service possible to our clients

Your Responsibilities Include, But Are Not Limited To

• Entry writing for truck/ocean/air clearances, complete entry summaries of US Rail Customs Declarations for new and existing accounts.
• Problem solves day-to-day operational issues, solve entry problems, files border entries/ISFs, and monitors in-bond movements for in-transit entries.
• Ensure data is entered into Cargowise for transmission of Entry Summary and check EDI failures for rail shipments (especially during the weekends).
• Outstanding customer service when communicating with clients and requesting missing data from reports, commercial invoices, etc.
• Perform audit review on all assigned brokerage files and payments to customs.
• Maintain and keep current all customs compliance documentation.
• Process documents through the Cargowise, obtaining Customs release and other government agency releases as appropriate.
• Complete invoicing of the import account for services rendered.
• Review and monitor all Customs rejections, requests for information for clients and any other government agency, and correspondence.
• Adhere to all domestic and international shipping regulations and mandatory daily correspondence with overseas offices.
• Work closely with other departments to deliver a high level of service to customers and perform other duties as assigned.

About You

• Analytical skills
• High degree of data entry accuracy
• Ability to work flexible schedules and certain weekends.
• Must be able to communicate effectively with Customers through phone calls and emails.
• Customer service experience
• Experience with US Customs Procedures
• Applicants with CCS Certification or US Customs Brokerage License would be beneficial

What We Offer

As a productive member of our team, you will be rewarded with a competitive salary as well as a range of attractive benefits, including:

• Full extended health benefits
• Group insurance
• Career growth opportunities
• Education support and personal development programs
• An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach,