US-Based Medical Director

Vetster, Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Vetster, Inc. based in the United States, is seeking a Medical Director to lead clinical direction of its veterinary marketplace.

This full-time, fully remote 1099 contractor role requires a DVM/VMD, proven leadership of clinical teams, and a track record building standards for telemedicine-enabled care. You will shape clinical standards, partner with product and industry stakeholders, recruit and onboard veterinarians, and ensure regulatory alignment while representing Vetster in industry

Qualifications

• 7+ years of companion animal clinical experience with a DVM or VMD degree.
• Experience as lead DVM for a clinic or hospital, or regional leader for a veterinary group.
• Active veterinary licensure in good standing within the United States.
• Track record building or scaling clinical teams and standards.
• Comfort representing an organization publicly through media or industry engagement.
• Strong judgment on when virtual care is appropriate, and interest in veterinary telemedicine.

Responsibilities

• Represent Vetster's clinical perspective across the veterinary industry through speaking engagements, media, and associations.
• Build relationships with veterinary schools and associations to raise Vetster’s profile in telehealth.
• Define and maintain clinical standards, workflows, and policies for Vetster’s platform.
• Advise on clinical fit of partnerships and integrations with Business Development.
• Recruit, onboard and engage veterinarians; lead the Veterinary Success and onboarding programs.
• Oversee RVTs and set escalation paths, ensure continuity of care and shared standards.

Skills

Clinical leadership

Veterinary telemedicine

Public speaking

Team building

Education

DVM or VMD degree

Job description

US-Based Medical Director

Location: Remote, United States

Position Type: Independent Contractor (1099), Full-Time

Expected Commitment: ~40 hours per week

About Vetster & The Role

Vetster expands access to veterinary care by connecting pet owners with licensed veterinarians through a digital platform that supports professional veterinary advice, diagnoses, treatment, and prescriptions.

Vetster is seeking a Medical Director to lead the clinical direction of our veterinarian marketplace and represent Vetster's clinical voice across the wider veterinary industry. This is a full-time, fully remote 1099 contractor role. It suits a veterinarian who has led a clinic or hospital as lead DVM, or served as a regional leader for a veterinary group. The Medical Director will set our clinical standards, build the systems that grow and support our marketplace of veterinarians, and represent Vetster in commercial discussions with strategic partners across animal health. This is a chance to shape the telehealth channel in veterinary medicine, at a point where that shape is still being decided.

What You'll Do

Industry Leadership & Brand

• Represent Vetster's clinical perspective across the wider veterinary industry, through speaking engagements, media, and professional associations.
• Build relationships with veterinary schools, associations, and thought leaders that build Vetster's name as a leader in telehealth.
• Serve as a public voice for the telehealth channel, and help define its place in the future of veterinary care.

Strategic Partnerships

• Support commercial discussions with strategic partners in animal health, bringing clinical credibility and insight to the table.
• Advise Business Development and Enterprise teams on the clinical fit of new partnerships and integrations.
• Represent Vetster's clinical standards to prospective and existing partners.

Marketplace Vet Recruitment, Onboarding, Training & Engagement

• Support recruitment strategy for Vetster's marketplace of veterinarians, working with our Veterinary Success team to find and attract strong clinical talent.
• Lead the Veterinary Success team in building and refining onboarding and training programs that set new vets up to succeed on the platform.
• Drive engagement across the marketplace, so vets feel supported, informed, and connected to Vetster's mission.

Clinical Standards

• Set and maintain the clinical standards that govern care on the Vetster platform.
• Review clinical workflows and policies, and update them as regulation, technology, and best practice change.
• Partner with Product and Engineering so platform tools support strong clinical judgment.

RVT Team Leadership

• Oversee Vetster's team of RVTs, who support marketplace vets with escalations, continuity of care, and case review.
• Set priorities, coach performance, and build the team's capacity as the marketplace grows.
• Keep the RVT team and marketplace vets working well together, with clear escalation paths and shared standards.

Continuity of Clinical Practice

• Maintain licensure and stay close to the platform by seeing a limited caseload of appointments.
• Serve as an Assigned Continuing Veterinarian when needed, in line with VCPR requirements.
• Track state veterinary telemedicine law, VCPR requirements, and related regulatory change, and advise Vetster's teams on the impact.

What You Bring

• 7+ years of companion animal clinical experience with a DVM or VMD degree.
• Experience as lead DVM for a clinic or hospital, or as a regional leader for a veterinary group.
• Active veterinary licensure in good standing within the United States, and willingness to obtain additional state licenses.
• A track record of building or scaling clinical teams and standards.
• Comfort representing an organization publicly, through media, speaking, or industry engagement.
• Strong judgment on when virtual care is appropriate, and clear written and verbal communication.
• Experience with, or strong interest in, veterinary telemedicine.

Licensure & Professional Expenses

Vetster will cover veterinary licenses and license renewals required for the role.

The Contractor is responsible for:

• Continuing education expenses.
• Maintaining personal professional liability insurance.
• Any professional association memberships and associated dues.
• Other individual professional expenses unless otherwise agreed upon.

Remote Work & Travel

The Medical Director is responsible for providing and maintaining the equipment, internet access, audiovisual technology, and private workspace needed to perform the role.

Regular travel within Canada and/or the continental United States is expected, for partner meetings, industry events, and internal leadership sessions. Vetster will cover or reimburse reasonable expenses for required business travel.

Monthly Contract Compensation

Compensation range to be confirmed, based on experience, qualifications, and applicable state licensure(s).

Why Join Vetster?

• A chance to shape the telehealth channel in veterinary medicine.
• A leadership role with real influence over clinical standards, marketplace growth, and industry relationships.
• Fully remote role with flexible scheduling.
• Vetster-paid required veterinary licenses and renewals.
• Company-paid travel for partner and industry engagement.

Recruitment Process

Our recruitment process includes:

• A 30-minute introductory video call with People & Culture.
• A 45-minute clinical and leadership interview with members of Vetster's Operations and Veterinary teams.
• A 45-minute final-round interview with members of Vetster leadership.

Vetster uses a third-party provider to conduct background checks following an offer.

Accommodations

Vetster welcomes and encourages applications from everyone. We are committed to accommodating candidates in ways that make them comfortable and successful throughout the hiring process, both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications, and for note-taking in interviews. These tools help us find qualified candidates and keep the recruitment process moving. If you have questions about our use of AI, please reach out to us.