US Banking Deposit Operations Associate

Leader Document Processing; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Deposit Operations Associate to join their team. This role involves performing essential banking transactions, managing customer accounts, and ensuring compliance with security policies. The ideal candidate will possess strong interpersonal skills and a proactive approach to problem-solving. You will have the opportunity to build relationships with clients while working remotely, making a significant impact in a fast-growing community bank. If you are detail-oriented and thrive in a dynamic environment, this position offers a chance to excel in the banking sector.

Qualifications

• At least two years of US retail banking or retail sales/service experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Perform banking transactions including account openings and deposits.
• Adhere to security and compliance policies and procedures.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Initiative

Education

High School Diploma or Equivalent

Tools

Banking Applications

Job description

US Banking Deposit Operations

Job Title: Deposit Operations Associate

Working Hours: US Hours EST

Office Location: Leader Document Processing, Gurgaon.

Remote/Onsite/Hybrid: Remote (Work from Home)

We are looking for dedicated team members to serve one of Massachusetts' fastest-growing community banks and mortgage lenders.

Summary

The Deposits Operations Associate performs banking transactions such as opening accounts, managing checking & savings deposits, IRAs, business retirement accounts, and various payments, adhering to bank policies. Understands and follows security and compliance policies.

Responsibilities

• Maintain understanding of all products and services offered by the bank.
• Provide high-quality service by greeting customers professionally and understanding their needs.
• Address customer needs through effective problem-solving.
• Conduct business professionally and keep a tidy work area.
• Build and maintain good relationships with colleagues.
• Perform banking transactions including account openings, deposits, IRAs, and payments per bank policy.
• Adhere to security and compliance policies and procedures.
• Fulfill Bank Secrecy Act responsibilities, including completing CTRs, CIP compliance, suspicious activity reporting, and OFAC checks.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent.
• At least two years of US retail banking or retail sales/service experience.
• Strong interpersonal and communication skills.
• Basic computer skills; banking application experience preferred.
• Ability to manage multiple priorities with attention to detail.
• Proactive, independent workers who take initiative and deliver results.
• Approach problems promptly and helpfully.

Requirements

• Ability to communicate effectively (talk/hear).
• Maintain punctuality, attendance, and professionalism.
• Actively listen to identify financial needs and opportunities.
• Proactively engage clients through calls to build relationships.
• Review and maintain existing client relationships, discover opportunities, and onboard new customers.
• Stay informed about product features and benefits, and offer suitable loan solutions.
• Handle complex service issues with support from appropriate staff.
• Process transactions and manage loan and account closures in compliance with standards.