US Account Manager E-Commerce

Polaroid; New York (NY); On-site; USD 65,000 - 120,000; Full time

Job summary

Polaroid seeks an Account Manager to drive profitable growth across independent retailers, distributors, resellers, and e-commerce marketplaces. You will manage key relationships, optimize listings, and protect brand integrity while collaborating with sales operations, finance, demand planning, product, and marketing.

We value 2–5 years in account management and a strong grasp of online marketplaces, MAP, and digital merchandising. This role focuses on growth in the US retail and online channels.

Qualifications

• 2–5 years of account management, sales, e-commerce, or channel management experience.
• Familiar with Amazon and other major online marketplaces.
• Experience managing distributors, resellers, and specialty retail accounts.
• Strong knowledge of MAP compliance, channel management, and brand protection.
• Understanding of marketplace listing health, product content optimization, and digital merchandising.
• Experience in consumer electronics, photography, imaging, or Photo Specialty retail channels preferred.
• Strong analytical, communication, forecasting, and relationship management skills.
• Proficiency with Microsoft Excel, PowerPoint, and account management tools.

Responsibilities

• Grow and develop existing customers across retail, reseller, distributor, and marketplace channels.
• Manage the total account relationship, including new business acquisition, customer retention, expansion opportunities, and strategic account planning.
• Develop and maintain strong partnerships with distributors, resellers, and specialty photo retailers to achieve sales and profitability goals.
• Achieve revenue, profit, and market share targets for assigned accounts and strategic channel partners.
• Lead new market penetration initiatives and optimize existing channel performance.
• Collaborate cross-functionally to plan and execute product launches, promotions, events, and marketing initiatives that drive sell-through and maximize ROI.
• Conduct product and assortment planning with retail and online partners to drive mutually beneficial business results.
• Create and maintain sales forecasts and demand plans to support business planning and inventory management.
• Analyze sales, inventory, and market trends to recommend pricing, assortment, and promotional strategies.
• Monitor sell-through performance and implement corrective actions as necessary.
• Set up, maintain, and optimize product content, imagery, and merchandising assets across retailer and marketplace portals.
• Monitor listing health, content compliance, product availability, and brand representation across Amazon and other e-commerce marketplaces.
• Ensure all marketplace listings comply with Polaroid brand guidelines, content standards, and retailer requirements.
• Monitor and enforce MAP compliance across reseller, distributor, and online marketplace channels.
• Protect and monitor retail and e-commerce channels to identify unauthorized sellers, pricing violations, diversion, and brand integrity concerns.
• Manage and support marketplace reseller relationships to ensure compliance, profitability, and sustainable growth.
• Coordinate with internal teams and external partners to resolve content, inventory, operational, and fulfillment issues.

Skills

Account management

Sales

E-commerce

Channel management

Brand protection

Analytical skills

Forecasting

Relationship management

Excel

Tools

Microsoft Excel

PowerPoint

Account management tools

Job description

Hello. We're Polaroid. An iconic brand, built by passionate people

Polaroid was founded in 1937 by one of the 20th century's most influential innovators, Edwin Land, whose philosophy was: \"Don't undertake a project unless it is manifestly important and nearly impossible.\" In 2008, Polaroid produced its last pack of instant film. But a group of passionate fans refused to let instant photography disappear. What started as The Impossible Project grew into a mission to preserve and reinvent analogue photography for a new generation. More than a decade later, that same startup acquired the Polaroid brand and continues to shape its future today.

At Polaroid, we create products and experiences that spark emotion, fuel creativity, and bring people closer together. At the intersection of art and technology, we believe in the power of analogue moments and genuine human connection in an increasingly digital world.

The Role

As the Account Manager, you will play a pivotal role in managing and expanding Polaroid's footprint across independent retailers, distributors, resellers, and e-commerce marketplaces. We are looking for an experienced account manager with strong business acumen, execution skills, and a deep understanding of retail and online sales channels to deliver profitable customer growth and increase market share.

This role will be responsible for managing key reseller and distributor relationships, supporting marketplace growth initiatives, monitoring channel compliance, and protecting the integrity of the Polaroid brand across retail and e-commerce platforms. The ideal candidate will have experience with Amazon and other online marketplaces, retail channel management, MAP (Minimum Advertised Price) compliance, listing optimization, and the Photo Specialty retail channel.

In addition to channel and operational management responsibilities, this role will collaborate closely with internal stakeholders across sales operations, finance, demand planning, product management, and marketing.

Key Responsibilities

• Focus on growing and developing existing customers while identifying and securing new business opportunities across retail, reseller, distributor, and marketplace channels.

• Manage the total account relationship, including new business acquisition, customer retention, expansion opportunities, and strategic account planning.

• Develop and maintain strong partnerships with distributors, resellers, and specialty photo retailers to achieve sales and profitability goals.

• Achieve revenue, profit, and market share targets for assigned accounts and strategic channel partners.

• Lead new market penetration initiatives and optimize existing channel performance.

• Collaborate cross-functionally to plan and execute product launches, promotions, events, and marketing initiatives that drive sell-through and maximize ROI.

• Conduct product and assortment planning with retail and online partners to drive mutually beneficial business results.

• Create and maintain sales forecasts and demand plans to support business planning and inventory management.

• Analyze sales, inventory, and market trends to recommend pricing, assortment, and promotional strategies.

• Monitor sell-through performance and implement corrective actions as necessary.

• Set up, maintain, and optimize product content, imagery, and merchandising assets across retailer and marketplace portals.

• Monitor listing health, content compliance, product availability, and brand representation across Amazon and other e-commerce marketplaces.

• Ensure all marketplace listings comply with Polaroid brand guidelines, content standards, and retailer requirements.

• Monitor and enforce MAP (Minimum Advertised Price) compliance across reseller, distributor, and online marketplace channels.

• Protect and monitor retail and e-commerce channels to identify unauthorized sellers, pricing violations, diversion, and brand integrity concerns.

• Manage and support marketplace reseller relationships to ensure compliance, profitability, and sustainable growth.

• Coordinate with internal teams and external partners to resolve content, inventory, operational, and fulfillment issues.

Preferred Qualifications

• 2-5 years of account management, sales, e-commerce, or channel management experience.

• Familiar working with Amazon and other major online marketplaces.

• Experience managing distributors, resellers, and specialty retail accounts.

• Strong knowledge of MAP compliance, channel management, and brand protection best practices.

• Understanding of marketplace listing health, product content optimization, and digital merchandising.

• Experience in consumer electronics, photography, imaging, or Photo Specialty retail channels preferred.

• Strong analytical, communication, forecasting, and relationship management skills.

• Proficiency with Microsoft Excel, PowerPoint, and account management tools.

AI in our hiring process

Our recruitment team reviews every application, including your CV. We may use AI-assisted technology to support the initial review process and help our recruiters work more efficiently. Your application is always reviewed by a recruiter and all our hiring decisions are made by people. Learn more in our Privacy Policy: https://www.polaroid.com/legal/careers-job-applicant-privacy-policy

Our Approach to AI

At Polaroid we believe two things can be true at once: technology can help us move forward, while human creativity, craft, judgement and real-world connection matter more than ever.

Since our beginning, we've embraced technology to create meaningful human experiences. Today that means exploring new tools, including AI, with curiosity and care, using them where they help us work better and build a stronger business, while staying true to what defines our brand.