URGENT URGENT Qualified Professional QP

Acrosslifespan; Roxboro (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

Across The Life Span, PLLC is seeking a Qualified Professional to deliver community-based behavioral health services under NC Medicaid CST and ICS definitions. The role focuses on individualized support, skills training, and care coordination to promote recovery and community integration.

The position serves consumers across Yanceyville, Roxboro, and Greensboro with collaboration across an ATLS multidisciplinary team to ensure documentation compliance and achievement of treatment goals.

Qualifications

• Bachelor's degree in a human services field and 2+ years in the target population
• Bachelor's degree in any field and 4+ years in the target population
• Associate's degree in a human services field and 4+ years in the target population
• High school + 6+ years in the target population

Responsibilities

• Provide individualized community support services including skills training in daily living, social functioning, illness self-management, and vocational readiness
• Deliver psychoeducation to consumers and supports regarding mental health symptoms, medications, coping strategies, and recovery principles
• Conduct functional assessments and contribute to PCPs and Individualized Care Plans
• Provide crisis support planning and safety plan reviews with clinical supervision
• Assist consumers with accessing community resources including housing, transportation, benefits, and social supports
• Support consumers in developing self-advocacy and engagement in their recovery process
• Accompany consumers to appointments, medical visits, and daily living activities as clinically indicated
• Participate in multidisciplinary treatment team meetings and case conferences
• Coordinate with primary care and psychiatric staff for integrated care
• Collaborate with CPSS peer support team to reinforce milestones
• Communicate status updates and treatment plan changes to Clinical Services Manager
• Facilitate warm handoffs and referrals to higher levels of care as appropriate
• Complete documentation in EHR within established timeframes
• Ensure CCAs, PCPs, and service authorizations are completed accurately and timely
• Maintain documentation in HIPAA-compliant manner
• Participate in internal QA/QI
• Adhere to two-level document review workflow
• Track units of service and complete billing documentation

Skills

Verbal & written communication

Driver's license

Electronic documentation

Education

Bachelor's degree in human services

Associate's degree in human services

Tools

WellSky

NC Tracks

EHR / billing platforms

Microsoft Office

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Qualified Professional (QP)

Community Support Services, Behavioral Health, Case Management

Department

Behavioral Health Services | Reports to Clinical Director | Locations Yanceyville, Roxboro, Greensboro, NC | - Full-Time

ORGANIZATION OVERVIEW

Across The Life Span, PLLC (ATLS) is an integrated behavioral health, primary care, and opioid addiction treatment organization serving Caswell County and surrounding North Carolina communities under NC Medicaid. We are committed to delivering whole-person, recovery-oriented care across all stages of life through a trauma-informed, culturally responsive clinical model.

POSITION SUMMARY

The Qualified Professional (QP) provides direct, community-based behavioral health services to individuals with mental health and/or substance use disorders in accordance with NC Medicaid Community Support Team (CST) and Individual Community Support (ICS) service definitions. The QP works within a person-centered care framework, delivering individualized support, skills training, and care coordination to promote community integration, stability, and recovery.

This multi-site position serves consumers across the Yanceyville, Roxboro, and Greensboro service areas. The QP functions and collaborates closely with the multidisciplinary ATLS team to ensure continuity of care, documentation compliance, and achievement of individualized treatment goals.

KEY RESPONSIBILITIES

Direct Consumer Services

• Provide individualized community support services including skills training in daily living, social functioning, illness self-management, and vocational readiness
• Deliver psychoeducation to consumers and natural supports regarding mental health symptoms, medications, coping strategies, and recovery principles
• Conduct functional assessments and contribute to the development and monitoring of Person-Centered Plans (PCPs) and Individualized Care Plans
• Provide crisis support planning, including development and review of individual Safety Plans in coordination with clinical supervisors
• Assist consumers with identifying and accessing community resources including housing, transportation, benefits, and social supports
• Support consumers in developing self-advocacy skills and engagement with their own recovery process
• Accompany consumers to community appointments, medical visits, and other activities of daily living as clinically indicated

Care Coordination & Team Collaboration

• Participate in multidisciplinary treatment team meetings, case conferences, and clinical supervision sessions
• Coordinate with primary care providers, psychiatric staff, the ATLS Medical Director, and community partners to ensure integrated, holistic service delivery
• Collaborate with the CPSS peer support team to reinforce recovery milestones and community engagement
• Communicate consumer status updates, safety concerns, and treatment plan changes to the Clinical Services Manager in a timely manner
• Facilitate warm handoffs and referrals to higher levels of care as clinically appropriate

Documentation & Compliance

• Complete all required documentation in the electronic health record (EHR) within ATLS-established timeframes, including progress notes, treatment plan updates, and service logs
• Ensure Comprehensive Clinical Assessments (CCAs), Person-Centered Plans (PCPs), and service authorizations are completed accurately and submitted within NC Medicaid deadlines
• Maintain documentation in compliance with NC Medicaid Community Support service definitions, HIPAA, and all applicable ATLS policies and procedures
• Participate in internal quality audits and support the QA/QI Officer in achieving compliance benchmarks
• Adhere to ATLS two-level document review workflow protocols
• Accurately track units of service and complete billing documentation in accordance with NC Medicaid requirements

Professional Development & Organizational Duties

• Complete all required annual and ongoing training including NC Medicaid required competencies, trauma-informed care, and cultural humility
• Maintain current knowledge of NC Medicaid behavioral health service definitions and policy updates
• Participate in new employee orientation activities and staff training as requested
• Fulfill mandatory reporting obligations per NC General Statutes
• Perform other duties as assigned by the Clinical Director or CEO

MINIMUM QUALIFICATIONS

To qualify as a Qualified Professional under NC Medicaid definitions, the candidate must meet ONE of the following criteria:

• Bachelor's degree in a human services field (psychology, social work, counseling, sociology, or related discipline) AND two (2) or more years of full-time, post-degree experience with the population served
• Bachelor's degree in any field AND four (4) or more years of full-time experience with the population served
• Associate's degree in a human services field AND four (4) or more years of full-time experience with the population served
• High school diploma or GED AND six (6) or more years of full-time experience with the population served

• Valid North Carolina driver's license and reliable personal transportation (mileage reimbursement provided per ATLS policy)
• Ability to pass criminal background check and other pre-employment screenings
• Proficiency in electronic documentation and Microsoft Office applications
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS

• Bachelor's or Master's degree in social work, psychology, counseling, or closely related human services field
• Experience working within NC Medicaid-funded behavioral health organizations
• Familiarity with WellSky, NC Tracks, or similar EHR/billing platforms
• Experience with Community Support Team (CST) or Individual Community Support (ICS) service delivery models
• Knowledge of Motivational Interviewing (MI), trauma-informed care, and recovery-oriented practice frameworks
• Bilingual or multilingual communication abilities

WORK ENVIRONMENT & CONDITIONS

This is a community-based position requiring significant travel within Caswell, Person, and Guilford Counties and surrounding areas. The QP will work in varied environments including consumer homes, community settings, and clinical offices across the Yanceyville, Roxboro, and Greensboro locations And surrounding areas. A valid driver's license and dependable transportation are required.

EQUAL OPPORTUNITY EMPLOYMENT

Across The Life Span, PLLC is an equal opportunity employer. We are committed to building a diverse, inclusive team and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Flexible work from home options available.