Urgent requirement for Customer Service Representative

Mindlance; Warrendale (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Job summary

A national recruiting company is seeking a Customer Service Representative in Warrendale. The role involves receiving and placing calls, performing data entry, and maintaining customer relationships. Applicants should have a High School Diploma and strong communication skills. Responsibilities include documenting calls, meeting productivity standards, and ensuring accurate service. The position requires flexibility for overtime and an initial training period of approximately two weeks. Future temp to hire opportunities may be available based on performance.

Qualifications

• Must document all calls and evaluate each account to determine if further research is necessary.
• Requires close attention to accuracy and performs independently.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world‑class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Responsibilities

• Receive and place telephone calls.
• Maintain solid customer relationships by handling questions with professionalism.
• Meet productivity standards as set forth by the management team.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Provide world-class service to customers accurately, efficiently and professionally.
• Meet productivity standards and report trends in call drivers to management.

Skills

Customer relationship management

Data entry

Communication skills

Attention to detail

Education

High School Diploma

Tools

CRM software

Job description

Urgent requirement for Customer Service Representative

Full-time

My name is Prachi, a resource professional with Mindlance, Inc. Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com. I am really interested to talk through a great employment opportunity with you, if you could please call 732-813-0463 to discuss as soon as possible.

Below are some key highlights of the position, if this is of interest please let me know. I would be happy to arrange a time to discuss the details and /or to further determine which types of opportunities you may be interested in exploring.

Job Title: Customer Service Representative

Duration: 6+ Months (Temp to hire)

Job Description

• Receive and place telephone calls.
• Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world‑class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Remarks

OVERTIME IS MANDATORY FOR POSITION!!! UPDATE - NO TESTING OR INTERVIEWS REQUIRED FOR THIS POSTING!

Will take 50-60 calls a day

There may be a possibility that they will be temp to hire. It will depend on performance and business need as the year progresses

Initial training is roughly 2 weeks and during this time it would be 9:30 am – 6:00 pm

High School Diploma

All your information will be kept confidential according to EEO guidelines.