Urgent Care Veterinary Shift Lead

UrgentVet

Westford (MA)

On-site

USD 60,000 - 85,000

Full time

10 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, Dental & Vision Options

401k Match

Paid PTO

Parental Leave

Disability options

Tuition assistance

Professional growth opportunities

Discounted Veterinary Care

Scrub allowance

Training and development

Job summary

UrgentVet Hospitals in Westford, MA, is seeking a Full-Time Shift Lead to provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic.

The Shift Lead will perform the duties of Senior Veterinary Assistant or Veterinary Technician, provide operational support across shifts, and coordinate staff to maximize productivity while maintaining high standards of care. On-site presence is required.

Qualifications

Two years of experience in healthcare, veterinary profession, or service-type industry.
Medical background with medical terminology training.
Associate degree or veterinary technician certification/licensure preferred.
Six months of prior experience in a management position strongly preferred.
Animal handling experience including patient restraint, sample collection, and monitoring.
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

Responsibilities

Lead and support hospital operations across all shifts.
Coordinate paraprofessional staff and ensure effective communication.
Assist with client education and ensure consistent, quality patient care.
Work with Practice Manager and Lead DVM on staffing and hospital goals.

Skills

Leadership

Customer service

Team management

Communication skills

Multi-tasking

Animal handling

Phlebotomy

Catheter placement

Laboratory analysis

Drug calculation

Medical terminology

Education

Associate degree or veterinary technician certification/licensure preferred

Job description

Description

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

Department

UrgentVet Hospitals

Location

UrgentVet - Westford

Description

Are you looking for an opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to helps animals among a great team of people? Our clinic is seeking a Full-Time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the‑art urgent care clinic.

The primary purpose of the Shift Lead is to perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts. You will work to provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability. The Shift Lead will direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for our patients. The Shift Lead will partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.

Click here to take a virtual tour of our clinic!

Ideal Candidate

Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands‑on environment
Energetic people-and‑pet person with excellent work ethic and social and organizational skills
Willing to work flexible hours including evenings, weekends, and holidays
Prior customer service experience
Prior experience working with animals in a hospital setting
Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
Training and mentoring new paraprofessional staff.
Addressing broken equipment issues and assist in inventory management.
Performing other duties as assigned.
Must be able to lift 40 lbs
This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills, Knowledge, & Expertise

Two years of experience in healthcare, veterinary profession, or service‑type industry required.
Medical background with medical terminology training required.
Associate degree or veterinary technician certification/licensure preferred.
Six months of prior experience in a management position strongly preferred.
Animal handling experience including patient restraint, sample collection, and monitoring
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation

Benefits