Urgent Care Veterinary Shift Lead

American Veterinary Group

Las Vegas (NV)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan (Medical, Dental & Vision Options)

401k Match

Generous paid time off (PTO)

Paid Parental Leave

Tuition assistance for prospective Veterinary Technician Students

Job summary

A leading veterinary organization is seeking a Full-time Shift Lead in Las Vegas to support urgent care services. This role involves providing outstanding patient care, team leadership, and effective client service in a fast-paced environment. The ideal candidate should have at least two years of experience in healthcare or veterinary settings, solid communication skills, and a desire to work flexible hours, contributing positively to team dynamics and patient care standards.

Qualifications

Minimum of two years experience in healthcare or veterinary profession.
Medical terminology training required.
Previous management experience preferred.
Ability to lift 40 lbs.

Responsibilities

Provide operational support across all shifts in the clinic.
Direct, plan, and coordinate various duties related to animal health.
Act as a leader during shifts to support clients and staff.
Assist in client resolution and effective communication.

Skills

Professionalism

Dependability

Communication skills

Customer service experience

Animal handling

Education

Associate degree or veterinary technician certification

Job description

Urgent Care Veterinary Shift Lead

Department: UrgentVet Hospitals

Employment Type: Full Time

Location: UrgentVet - Las Vegas West

Reporting To: Practice Manager

Description

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

Are you looking for an opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to helps animals among a great team of people? Our clinic is seeking a Full-time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic.

The primary purpose of the Shift Lead is to perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts. You will work to provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability. The Shift Lead will direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for our patients. The Shift Lead will partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.

Click here to take a virtual tour of our clinic!

Ideal Candidate

Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
Energetic people-and-pet person with excellent work ethic and social and organizational skills
Willing to work flexible hours including evenings, weekends, and holidays
Prior customer service experience
Prior experience working with animals in a hospital setting
Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
Training and mentoring new paraprofessional staff.
Addressing broken equipment issues and assist in inventory management.
Performing other duties as assigned.
Must be able to lift 40 lbs
This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills, Knowledge, & Expertise

Two years of experience in healthcare, veterinary profession, or service-type industry required.
Medical background with medical terminology training required.
Associate degree or veterinary technician certification/licensure preferred.
Six months of prior experience in a management position strongly preferred.
Animal handling experience including patient restraint, sample collection, and monitoring
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation

Benefits