Urgent Care Veterinary Shift Lead

UrgentVet; New Britain (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision Options)

401(k) Match

Generous paid time off (PTO)

Paid Parental Leave

Professional growth opportunities

Tuition assistance

Job summary

UrgentVet is seeking a full-time Shift Lead in New Britain, Connecticut. This role requires providing outstanding patient care and team leadership within a state-of-the-art urgent care clinic. The ideal candidate will have at least two years of experience in a veterinary or healthcare setting, strong communication skills, and the ability to lead a team. Benefits include health care options, 401(k) match, paid parental leave, and tuition assistance for veterinary technician students.

Qualifications

• Two years of experience in healthcare, veterinary profession, or service-type industry required.
• Medical background with medical terminology training required.
• Six months of prior experience in a management position strongly preferred.

Responsibilities

• Provide outstanding patient care in a fast-paced environment.
• Lead the team during each shift and support client interactions.
• Coordinate staff schedules and manage operational tasks.

Skills

Professionalism

Dependability

Communication skills

Multi-tasking

Customer service experience

Animal handling experience

Education

Associate degree or veterinary technician certification/licensure

Job description

About the Role

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each paperless clinic is specially designed to deliver efficient care and is equipped with cloud-based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

We are seeking a full‑time Shift Lead to provide outstanding patient care, team leadership, and client service in a fast‑paced, state‑of‑the‑art urgent care clinic. The Shift Lead will perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts. You will lead the team during each shift, support clients, coordinate paraprofessional staff, and steward hospital leadership goals by maximizing productivity and profitability. The Shift Lead will direct, plan, coordinate, and perform a variety of duties concerning animal health and client education to ensure consistent, efficient, high‑quality care. The Shift Lead will partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi‑task in a hands‑on environment
• Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
• Willing to work flexible hours including evenings, weekends, and holidays
• Prior customer service experience
• Prior experience working with animals in a hospital setting
• Supports the Practice Manager in hospital labor management, including adjusting team schedules
• Creates an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment
• Ensures effective communication between staff, clients, hospital leadership, and the Support Center
• Assigns cases to veterinary assistants and ensures clarity of responsibilities, identifying and resolving bottlenecks in medical operations
• Assists with client resolution decisions, invoice adjustments, and client experience exceptions
• Trains and mentors new paraprofessional staff
• Addresses broken equipment issues and assists in inventory management
• Performs other duties as assigned
• Must be able to lift 40 lbs
• This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills, Knowledge, & Expertise

• Two years of experience in healthcare, veterinary profession, or service‑type industry required
• Medical background with medical terminology training required
• Associate degree or veterinary technician certification/licensure preferred
• Six months of prior experience in a management position strongly preferred
• Animal handling experience including patient restraint, sample collection, and monitoring
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401(k) Match
• Generous paid time off (PTO)
• Paid Parental Leave & Paid Maternity Leave
• One work/life balance day off
• Short‑term and long‑term disability options
• Supplemental insurance options
• Discounted veterinary care
• Scrub allowance
• Hands‑on and e‑training
• Professional growth opportunities
• Tuition assistance for prospective veterinary technician students
• Tuition reimbursement for credentialed/registered veterinary technicians

Department: UrgentVet Hospitals

Location: UrgentVet - New Britain