Urgent Care Manager III - UNC Urgent Care Hillsborough

UNC Health Care; Pittsboro (NC); On-site; USD 61,000 - 88,000; Full time

Job summary

UNC Health is seeking an Urgent Care Operations Manager to lead budget, staffing, compliance and facilities planning across three urgent care locations with 10+ providers. You will supervise administrative and clinical staff, coordinate staffing, safety training, and ensure quality, patient experience and financial stewardship.

Strong leadership in multi-site operations is essential to success. This full-time onsite role offers a 40-hour work week and a competitive hourly salary based on

Qualifications

• Nursing degree and active RN license required.
• Progressive supervisory/management experience in healthcare.
• Strong knowledge of budgeting, staffing and compliance.

Responsibilities

• Maintains an environment of safety for patients, self and others.
• Provides supervision and direction for administrative and clinical employees; plans staffing and training.
• Leads budgetary planning, implementation, monitoring and financial reporting.
• Establishes clear communications and builds positive relationships with patients, physicians, staff and leadership.
• Develops and implements efficient systems to ensure patient service and financial viability.
• Ensures proper ordering, receiving and utilization of supplies and medications.
• Identifies staff educational needs and ensures safety procedures and drills.
• Develops and administers policies aligned with the organization.
• Coordinates performance improvement activities and ensures OSHA, infection control and safety standards.
• Evaluates patient and staff satisfaction and implements improvement programs.
• Oversees three urgent care locations and 10+ providers with staffing and operational accountability.

Skills

Nursing Leadership

Budgeting

Staff Supervision

Compliance

Communication

Healthcare Operations

Education

RN License

Nursing Degree

CNML/CEN/NE-BC/RN-BC

BCLS

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

Manageris responsible for all budget, purchasing, personnel, compliance andfacilities planning and administrative functions at the Urgent Care practicelevel. Incumbents directly or indirectly supervise the non-medical employeesin the assigned clinic, and share in the supervision of the nursing staff.

Responsibilities

• 1. Maintains an environment of safety for patients, self and others.
• 2. Provides supervision and direction for administrative and clinical employees. Plans, assigns and directs work assignments ensuring adequate and efficient staffing. Interviews, hires, orients and trains employees; evaluates employee performance; rewards and disciplines employees.
• 3. Leads budgetary planning, implementation, monitoring and tracking of financial data. Provides financial reports on monthly and as needed basis.
• 4. Establishes clear open communications and builds positive relationships with patients, physicians, staff, director, and peers. Communicates on a regular basis with physicians, director and employees.
• 5. Develops and implements efficient and effective systems and processes. Analyses clinic functions to ensure that patient service and financial viability are the primary focus. Proactively develops systems and processes anticipating patient/internal/external customer needs.
• 6. Ensures appropriate ordering, receiving and utilization of all supplies and medications.
• 7. Identifies staff educational needs. Responsible for staff education and compliance with all safety procedures including conducting emergency drills on a periodic basis.
• 8. Develops, implements, administers, maintains policies and procedures consistent with the practice and the organization. Monitors and addresses compliance policies and procedures.
• 9. Coordinates, leads, and participates in the performance improvement activities for the practice. Ensures adherence/compliance with standards for such as OSHA, JCAHO, infection control, and safety and security protocols.
• 10. Evaluates and reports on periodic basis patient and staff satisfaction implementing programs/measures for maintenance and improvement. Addresses comments/complaints in a timely and effective manner.
• 11. Provides direct operational oversight of three urgent care locations and/or 10+ providers with accountability for staffing, quality, access, patient experience, financial stewardship, and operational consistency across the assigned portfolio

Other Information

Education Requirements

• Graduate of Accredited Nursing Program. BA (in nursing) or BS (in nursing) or BSN

Licensure/Certification Requirements

• NC RN License
• Certification in nursing specialty required. i.e. CNML, CEN, NE-BC, RN-BC
• BCLS

Professional Experience Requirements

• Four to six years nursing experience with at least three years in an urgent care setting preferred. Three years of progressive supervisory or management experience required, including responsibility for multi-site operations, large team oversight, or comparable span of control.

Knowledge/Skills/and Abilities Requirements

• LANGUAGE SKILLS Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients and employees, and the general public
• MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Spread sheet skills strongly preferred.
• REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• LEADERSHIP AND OPERATIONAL SKILLS Strong capabilities in multi-site operations, performance management, change leadership, team development, customer service recovery, regulatory compliance, and cross-functional collaboration are required.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Urgent Care at Hillsborough

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$44.56 - $64.06 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.