Urgent Care Front Desk Associate — Growth & Benefits

Wellnow; East Amherst (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Continuing education opportunities

Medical benefits with vision coverage,

FSA/HSA options

401(k) plan with a company match

Free urgent care visits for you and an

Scrubs provided

Opportunities for promotional growth

Monthly bonus based on performance

Job summary

WellNow Urgent Care is seeking a friendly front desk associate to greet and register patients, answer calls, and process payments at our busy New York area locations. You’ll handle printing, scanning, and faxing reports and support other front desk tasks as needed.

The role emphasizes strong customer service, ability to manage high call volumes, and readiness for occasional travel up to 25% to support multiple sites. A high school diploma is required; an associates degree is preferred.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• Ability to manage high call volume.
• Desire to exceed customer service expectations.

Responsibilities

• Greets and registers patients
• Answers and appropriately triages phone calls
• Takes payments for visits
• Printing, scanning, and faxing reports
• Other front desk responsibilities as assigned
• 0-25% Travel Requirements

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or equivalent

Associates degree preferred

Job description

WellNow Urgent Care is seeking a friendly front desk associate to greet and register patients, answer calls, and process payments at our busy New York area locations. You’ll handle printing, scanning, and faxing reports and support other front desk tasks as needed.

The role emphasizes strong customer service, ability to manage high call volumes, and readiness for occasional travel up to 25% to support multiple sites. A high school diploma is required; an associates degree is preferred.