Urgent Care Center Coordinator

Emerson Health; Concord (MA); On-site; USD 28,000 - 36,000; Part time

Job summary

Emerson Health in Concord, MA is seeking an Urgent Care Center Coordinator to be the welcoming first contact for patients and a vital support for clinicians. The role blends front-desk registration with essential administrative tasks to ensure smooth patient flow in a fast-paced urgent care setting.

You will greet patients, verify data, handle payments and insurance, and help maintain accurate records in the EMR while upholding privacy and high-quality service.

Qualifications

• Experience in a medical office or emergency care setting preferred.
• CPR/BLS certification current or obtained within 4 months.
• Excellent English communication and patient service abilities.

Responsibilities

• Greet and register patients promptly and professionally.
• Support physicians and medical staff in a fast-paced environment.
• Assist medical assistants to maintain smooth workflow.
• Accurately record demographics and scheduling in the EMR.
• Process financial transactions and verify insurance details.
• Communicate with patients and care teams in person and by phone.
• Support office and laboratory procedures as needed.
• Maintain confidentiality of patient information.

Skills

EMR/EHR systems

Customer service

Communication

Medical terminology

Multitasking

Organizational skills

Team collaboration

Professional demeanor

Education

High School Diploma

Bachelor's degree

Medical Assistant certification

Tools

EMR/EHR software

Microsoft Office

Outlook

Scheduling software

Job description

About This Role

Be the Face of Care in a Fast-Paced Urgent Care Environment

Join our urgent care team as an Urgent Care Center Coordinator, where you'll play a pivotal role in delivering a smooth, welcoming experience for every patient. You'll be the first point of contact, greeting and registering patients while supporting physicians, medical assistants, and the care team to ensure efficient and safe patient flow.

Schedule: Per Diem

Pay Range: $20.00 - $26.00 / Hourly

Shift: Day/Eve shift

Hours: 8:00-8:00, 9:00-5:00

Reporting to the Practice Manager and working directly with physicians, you'll help keep clinical operations running seamlessly while making a meaningful impact on patient care and satisfaction.

What You’ll Do

• Greet and register patients in a timely, professional, and compassionate manner
• Support physicians and medical staff in a fast-paced urgent care environment
• Assist medical assistants and other team members to maintain smooth clinical workflow
• Accurately record patient demographics, scheduling, and other information in the EMR
• Process financial transactions, insurance verification, and third-party payer requirements
• Communicate effectively with patients, families, and care teams in person and by phone
• Support office and laboratory procedures as needed
• Maintain professionalism and confidentiality while handling sensitive patient information

Education

• High School Diploma or equivalent preferred
• Bachelor's degree (B.A.) from a four-year college or university preferred
• Completion of a Medical Assistant course preferred

Experience

• Minimum of 1 year of relevant experience in a medical office, physician's office, or emergency care setting preferred

Licensure & Certification

• Current CPR/BLS certification required (must be maintained or obtained within 4 months of hire)

Key Skills & Strengths

• Basic computer proficiency, including EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
• Strong customer service skills, with the ability to handle escalated patient or family concerns
• Excellent verbal and written communication skills in English
• Knowledge of medical terminology, office procedures, billing systems, and coding principles
• Strong critical thinking, multitasking, problem-solving, and organizational skills
• Ability to work effectively both independently and as part of a collaborative team
• Positive, professional, and patient-centered attitude

Why Join Us?

• Be a key member of a fast-paced, patient-focused urgent care team
• Gain valuable experience in both clinical and administrative operations
• Work closely with physicians and medical staff to improve patient care
• Opportunities for professional growth and skill development
• Contribute to a supportive and collaborative work environment