URBN Operations Supervisor

Urbn; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and retirement savings

Job summary

URBN in Reno, NV seeks an Operations Supervisor to lead fulfillment teams across e-commerce, retail, and wholesale channels. You will oversee shift activities, optimize processes, and ensure safety, quality, and cost KPIs are met in a production-centric environment.

The role requires strong communication, problem-solving, and supervisory skills with experience in WMS/HRIS and data reporting tools. A proactive, flexible approach and cross-functional collaboration are essential.

Qualifications

• 3–5 years of experience in fulfillment, distribution, or manufacturing.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience with WMS and HRIS or data reporting tools such as Sterling, Manhattan, WCS Kronos, Qlik Reporting, etc.

Responsibilities

• Ensure adherence to company policies and procedures.
• Conduct start-up meetings to communicate department expectations and maintain clear communication.
• Coordinate day-to-day work activities to optimize efficiency and achieve goals.
• Provide tools, training, and support for safety, quality, cost, and people KPIs.
• Cultivate a positive work environment with ownership and accountability.
• Maintain fiscal responsibility within the distribution center, controlling labor and costs.
• Inspect work quality and drive continuous improvement.
• Cross-train employees to enhance skill sets and flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address issues.
• Review performance and attendance, providing feedback.
• Assist in other departments as required.
• Promote a clean and safe work environment.
• Undertake other duties as assigned to improve efficiency.

Skills

Experience in fulfillment, distributed

Team communication

Verbal and written communication

Analytical mindset

Microsoft Office proficiency

WMS and HRIS experience

Change management

Instruction adherence for productivity

Tools

Sterling

Manhattan

WCS

Kronos

Qlik Reporting

Job description

Location

This position is located at 12055 Moya Blvd, Reno, Nevada, 89506 United States

Role Summary

The role of the Operations Supervisor is not just crucial, but pivotal in leading teams to achieve our operational goals and deliver for our customers. This position demands a robust understanding of Supply Chain omnichannel fulfillment, encompassing e-commerce, retail, and wholesale order processing. Supervisors are expected to possess exceptional problem-solving abilities and excel at multitasking in a production-centric environment.

Shift: RFC D410A (Sunday - Wednesday 6:00am-4:30pm)

Role Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Role Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as (Sterling, Manhattan, WCS) Kronos, Qlik Reporting, etc.
• Exhibit effective change management skills and serve as a strong role model for the team.
• Comprehend and follow work instructions to meet productivity and quality standards.

Physical Requirements

• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.