URBN IT Support Analyst

Urban Outfitters, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Analyst to enhance their operations. This role focuses on managing incident requests and ensuring top-notch support for retail stores and corporate users. You'll thrive in a fast-paced environment, leveraging your problem-solving skills and commitment to customer service. This position offers a unique opportunity to contribute to continuous improvement initiatives while working collaboratively with a dynamic team. If you have a passion for technology and a desire to drive issues to resolution, this is the perfect role for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Qualifications

• Basic understanding of Windows OS and computer operations.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage incoming tickets and provide troubleshooting support.
• Respond to incident requests to meet established SLAs.
• Contribute to continuous improvement methodologies.

Skills

Windows operating systems

Problem analysis

Team collaboration

Communication skills

Customer service

Job description

Role Summary

URBN is hiring an IT Support Analyst. In this role, you will be accountable for day-to-day operations and support of all activities surrounding incident management and delivery SLA’s for retail stores and corporate office users.

Role Responsibilities

• Managing incoming tickets through all medium (portal, phone, email, chat, etc.) providing initial troubleshooting and triaging and either resolving or escalating as necessary
• Responding to all incident requests from stores and business partners to meet or exceed established Service Level Agreements (SLAs)
• Maintaining day to day contact with team members for issue trends
• Familiarize and contribute to continuous improvement methodologies in day-to-day policies and procedures with other IT Support teams to provide decreased incidents from retail stores and corporate office users.
• Being customer-focused with the ability to remain positive & professional in difficult situations
• Being dependable, flexible and showing a strong work ethic

Role Qualifications

• Basic understanding of Windows operating systems and general computer operations
• Capable problem analysis skills
• Ability to function as a team member in a fast-paced support environment
• Excellent oral and written communications
• High sense of pride in driving issues to resolution, ownership in delivering excellent service and ability to recognize trending issues with recommendations for resolution
• Enthusiasm about problem solving
• Must be a team player
• Ability to lift up to 50 pounds

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

Pay Range

USD $18.00 - USD $18.00 /Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.