Urban Outfitters Key Holder

Urban Outfitters, Inc.; Glendale (CA); On-site; Full time

Job summary

A leading retail company is seeking a Key Holder to enhance store operations and customer experience. This role involves supporting management, leading service initiatives, and ensuring operational efficiency. Ideal candidates will have leadership experience, a passion for the brand, and the ability to work flexible hours. Join a dynamic team and enjoy comprehensive perks including medical benefits and employee discounts.

Benefits

Medical

Dental

Vision

PTO

Employee Discounts

Retirement Savings

Qualifications

• Passion for Urban Outfitters brand.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Collaborates with management in daily store operations.
• Leads by example in service culture and customer interactions.
• Supports onboarding and training of new hires.

Skills

Leadership

Team Player

Customer Service

Job description

Location

This position is located at 260 Americana Way, Glendale, California, 91210 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $18.45/Hr.

Urban Outfitters Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may resultin bringing the total compensation to a higher range.