Urban Outfitters Brand Ambassador

Urban Outfitters; Washington (District of Columbia); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discount on UO products

Flexible scheduling

Growth opportunities inside the brand

Hands-on fashion and retail experience

Team celebrates individuality

Job summary

Urban Outfitters in Washington, DC is seeking Brand Ambassadors to bring the store to life through authentic interactions and fashion passion. You’ll engage customers, highlight drops, and help create memorable shopping experiences.

Ideal candidates bring a love for the brand, strong personal style, and a positive, team-oriented mindset. This role involves flexibility with scheduling and a fast-paced retail environment.

Qualifications

• Genuine love for Urban Outfitters and brand alignment.
• Confidence expressing personal style and creativity.
• People-first mindset and willingness to help others.
• Collaborative attitude and positive energy.
• Comfort in a fast-moving, dynamic retail environment.
• Flexibility with scheduling including nights, weekends, holidays.

Responsibilities

• Bring the Brand to Life by embodying individuality, creativity and in-store knowledge.
• Engage customers with authentic conversations and highlight exclusive drops and promotions.
• Keep the salesfloor organized, restocked, and on-brand, using in-store tech as needed.
• Help customers shop seamlessly across in-store and online channels.
• Be open to trying new tasks and learning on the fly.
• Support the team and contribute to a positive store environment.

Skills

Love of UO

Personal style

People-first mindset

Collaborative attitude

Adaptability

Scheduling flexibility

Retail/customer service experience (a+

Job description

Location

This position is located at 3111 M St NW, Washington, Washington, DC, 20007 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexibility with scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $18.40 - USD $18.40 /Hr.