Urban Outfitters Brand Ambassador

Urban Outfitters; Annapolis (MD); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Flexible scheduling

Employee discount on UO products

Growth opportunities within the brand

Hands-on fashion experience

Job summary

Urban Outfitters is seeking Brand Ambassadors to bring the store to life with real connections and a passion for pop culture. You will engage customers, share product drops, and help create a memorable in-store experience that reflects the UO vibe.

You’ll stay curious, flexible, and ready to jump in where needed, collaborating with teammates to keep displays fresh and the shopping journey seamless across in-store and online touchpoints.

Qualifications

• Love for Urban Outfitters and its brand aesthetic.
• Comfort expressing personal style and creativity.
• People-first mindset and willingness to assist customers.
• Collaborative attitude and positive energy for store teams.
• Able to adapt to a fast-moving retail environment.
• Flexible with scheduling including nights, weekends, holidays.

Responsibilities

• Bring the Brand to Life by staying on top of product drops and trends.
• Engage customers with authentic conversations and promote exclusive drops.
• Make shopping seamless through organized displays and restocking.
• Assist customers in-store and via digital channels as needed.
• Support team with ideas and energy to keep the store positive.

Skills

Brand passion

Customer focus

Communication

Teamwork

Flexibility

Job description

This position is located at 2002 Annapolis Mall, Annapolis, Maryland, 21401 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You're not just helping customers, you're creating an experience that feels authentic, fun, and uniquely UO. If you're someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to Life

Show up as you-your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what's happening in-store and online

Create the Energy on the Salesfloor

Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping Seamless

Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you'll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop-whether that's in-store, online, or somewhere in between

Stay Curious + Flexible

Be open to trying new things, jumping in where needed, and learning as you go-every day is a little different, and that's part of the fun

Work as a Team

Support your team, share ideas, and bring good energy- we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $15.00 - USD $15.00 /Hr.