Urban Outfitters Brand Ambassador

URBN Urban Outfitters, Inc.; Pittsburgh (Allegheny County); On-site; USD 12,398 - 16,531; Part time

Benefits offered by this job

Flexible scheduling

Employee discount on UO products

Career growth

Job summary

URBN Urban Outfitters, Inc. in Pittsburgh is seeking Brand Ambassadors to bring the UO experience to life through personal style and genuine customer connections.

You will engage customers with authentic conversations, help maintain an inspiring, on-brand store, and work with a team to create memorable shopping moments. No prior retail experience is required, but a passion for fashion helps. Benefits include flexible scheduling and an employee discount.

Qualifications

• Experience in retail or customer service is a plus, but not required.
• Clear, friendly communication with customers is essential.
• Ability to adapt in a fast-moving store environment.

Responsibilities

• Bring the Brand to Life by showing individuality, creativity, and knowledge of product drops and trends.
• Create energy on the salesfloor through authentic conversations and enthusiasm for products.
• Make shopping seamless by keeping the store organized and on-brand from restocking to displays.
• Use in-store tech to support customers’ in-store, online, or hybrid shopping needs.
• Stay curious and flexible, ready to learn and take on new tasks daily.
• Work as a team, sharing ideas and maintaining a positive store environment.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

POS system

Job description

Location

This position is located at 435 Cinema Dr, Pittsburgh, Pennsylvania, 15203 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to Life Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online.

Create the Energy on the Salesfloor Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.

Make Shopping Seamless Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on‑brand.

Use in‑store tech to support customers however they want to shop—whether that’s in‑store, online, or somewhere in between.

Stay Curious + Flexible Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun.

Work as a Team Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be.

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people‑first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast‑moving, ever‑changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands‑on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $10.00/Hr.