Urban Outfitters Brand Ambassador

URBN Urban Outfitters, Inc.; Natick (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Team culture

Flexible scheduling

Employee discount

Growth opportunities

Fashion & retail exposure

Job summary

URBN Urban Outfitters, Inc. is seeking Brand Ambassadors at the Natick store to bring the UO experience to life through real conversations, personal style, and a love for pop culture. You’ll help customers feel the authentic, fun energy that defines the brand.

You’ll engage shoppers with genuine conversations, share excitement about drops, and assist in styling and merchandising—both in-store and online. The role rewards teamwork and a willingness to grow with the brand.

Qualifications

• Genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• People-first mindset with ability to help others.
• Collaborative attitude and positive energy.
• Comfort in a fast-paced, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Retail or customer service experience is a plus, but not required.

Responsibilities

• Bring the Brand to Life by showing your individuality and staying informed on product drops and trends.
• Create energy on the salesfloor through authentic conversations and enthusiasm for products.
• Make shopping seamless by keeping the space organized and on-brand, from restocking to displays.
• Support customers using in-store tech and facilitate shopping in-store, online, or elsewhere.
• Stay curious and flexible, ready to jump in and learn as needed.
• Work as a team, sharing ideas and maintaining a positive store environment.

Skills

Love UO

Personal style

People-first mindset

Collaboration

Adaptability

Scheduling flexibility

Retail experience

Job description

Location

This position is located at 1245 Worcester St, Natick, Massachusetts, 01760 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

USD $15.00 - USD $15.00 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.