Urban Outfitters Brand Ambassador

URBN Urban Outfitters, Inc.; Burlington (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on UO products

Flexible scheduling

Hands-on experience in fashion and pop

Opportunities to grow within the brand

Job summary

URBN Urban Outfitters, Inc. is seeking Brand Ambassadors for our Burlington, MA store. You’ll bring the UO experience to life with authentic conversations, local fashion flair, and a love for pop culture.

As a Brand Ambassador, you’ll engage customers, stay up-to-date on drops and trends, and help keep the store organized and on-brand. The role emphasizes teamwork, flexibility, and a passion for fashion and customer service.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• People-first mindset; enjoy meeting and helping others.
• Collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexible scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life through authentic conversations and trend awareness.
• Create energy on the sales floor with exclusive drops and promotions.
• Make shopping seamless by restocking and styling displays.
• Utilize in-store tech to support customers across shopping channels.
• Stay curious, flexible, and open to learning every day.
• Work as a team, sharing ideas and maintaining a positive store environment.

Skills

Love for UO

Personal style

People-first mindset

Team player

Adaptability

Flexible scheduling

Retail experience helpful

Job description

Location

This position is located at 75 Middlesex Turnpike, Burlington, Massachusetts, 01803 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters


• Confidence in expressing your personal style and creativity


• A people-first mindset, you enjoy meeting and helping others


• A collaborative attitude and positive energy


• Comfort in a fast-moving, ever-changing environment


• Flexibility with scheduling (nights, weekends, holidays)


• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you


• Flexible scheduling that works with your life


• Employee discount on UO products


• Opportunities to grow within the brand


• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from USD $15.00/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.