Upscale Server Assistant - Fast, Polished Service

Yardbird Group; Chicago (IL); On-site; USD 17,000 - 30,000; Full time

Job summary

Yardbird Group in Chicago is seeking a dedicated server assistant to keep service flowing smoothly and support the server at every step of the guest experience. You will help with water service, resetting tables, and staying attentive to guest needs throughout a busy dining period.

Ideal candidates bring stamina for a fast-paced kitchen and dining room, a commitment to hospitality, and the ability to communicate clearly with teammates and guests in English.

Qualifications

• Excellent critical thinking and decision-making skills.
• Must be able to maintain tact and cool under pressure.
• Able to work flexible hours necessary including off hours, weekends and holidays.
• Ability to take initiative and exhibit flexibility.
• Working knowledge of and comply with all departmental policies, service procedures, and standards.
• Ability to lift up to 50 pounds repeatedly through service.
• Working knowledge of correct maintenance and use of equipment.
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service.
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant

Skills

Critical thinking

Composure under pressure

Flexible hours

Initiative

Policies & procedures

Lifts up to 50 lbs

Equipment maintenance

Hotel services knowledge

Interpersonal skills

Professional appearance

English communication

Education

High school diploma

Job description

Yardbird Group in Chicago is seeking a dedicated server assistant to keep service flowing smoothly and support the server at every step of the guest experience. You will help with water service, resetting tables, and staying attentive to guest needs throughout a busy dining period.

Ideal candidates bring stamina for a fast-paced kitchen and dining room, a commitment to hospitality, and the ability to communicate clearly with teammates and guests in English.