Upscale Hotel Salon Stylist – Luxury Guest Experience

Omni Hotels & Resorts; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A luxury hotel in Texas is looking for individuals to provide hair spa services. You will be responsible for delivering high-quality customer service and maintaining a clean work environment. The ideal candidate should have at least 2 years of experience and the required state license. This role requires flexibility in scheduling, including availability for evenings and weekends. Join a team dedicated to creating unforgettable experiences for guests in a vibrant hotel setting.

Qualifications

• Must have a flexible schedule including evenings, weekends, and holidays.
• Ability to stand and/or walk for extended periods of time.
• Clear, concise written and verbal communication skills.

Responsibilities

• Provide high-quality service and assist guests.
• Educate guests about services and maintenance.
• Maintain cleanliness of work stations and equipment.

Skills

Customer service orientation

Ability to multitask

Detail orientation

Excellent organizational skills

Problem-solving ability

Education

Required state license and certification

2 years’ experience in similar position

Job description

Overview:

Welcoming guests and assisting them into the Salon. Responsible for performing hair spa services in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards, and profit maximization.

Responsibilities:

• · Provide the very highest quality in terms of service and professional concept.
• · Educate guests regarding home maintenance and the benefits of additional services.
• · Begin and end hair services at the published time and ensure correct procedures of all services are being followed at all times.
• · Ensure all equipment, products, and linens, etc., are fully stocked on a day-to-day basis at your work station.
• · Maintain an acceptable level of cleanliness of equipment and work stations as required by state law and licensing.
• · Responsible for setting up your service area according to procedures and disposing of laundry on a timely basis.
• · Relay with confidence the product and service benefits to clients.
• · Participate in all coaching, salon, and company meetings as & when required.
• · Encourages and builds mutual trust, respect, and cooperation among co-workers. Treat co-workers fairly and equitably.
• · Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• · Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• · Attend all required department trainings and meetings.
• · Perform any other duties required by management.

Qualifications:

• · Required state license and certification.
• · 2 years’ experience and training in a similar position in the hotel/resort/guest service industry.
• · Ability to stand for several hours.
• · Must be extremely customer-focused.
• · Must have a flexible schedule including evenings, weekends, and holidays.
• · Customer service oriented, ability to multitask, attention to detail, and excellent organizational skills are needed.
• · Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• · Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• · Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.
• · Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• · Must have the ability to report to work on time and when scheduled.
• · Must have the ability to stand and/or walk for extended periods of time.
• · Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• · Clear, concise written and verbal communication skills. The candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.