Housekeeping Houseperson

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Housekeeping Houseperson to maintain clean and stocked public spaces and guest room floors to Omni standards.

You will stock linen rooms, handle housekeeping duties, assist in deep cleaning, and respond to guest requests. The role requires strong customer service, reliability, and the ability to work in a fast-paced hotel environment. Omni Boston Seaport standards apply.

Qualifications

• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with guests and associates in person or via cellular phone/radio.
• Prior housekeeping or environmental services experience required or relevant.
• Stand or walk for extended periods; flexibility for nights, weekends, and holidays.
• Able to work in a fast-paced hotel environment with multiple priorities.
• Maintain high personal hygiene and professional demeanor at all times.

Responsibilities

• Stock linen closets to par levels and keep supply areas organized.
• Empty carts with linens and trash as needed.
• Assist with processing rooms (strip/motor) and removing linens.
• Transport diningware from guestrooms to service elevator area.
• Keep corridors clean and vacuumed on assigned floors.
• Sweep, scrub, and mop hard surface floors.
• Assist in deep cleaning and shampooing carpets/furniture.
• Move furniture upon request and assist in inventory.
• Attend required department trainings and meetings.

Skills

Customer service

Verbal communication

Professional appearance

English proficiency

Housekeeping experience

Job description

Housekeeping Houseperson

Overview:

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities:

• Ensures that assigned linen room closets are stocked at par.
• Empties GRAs carts linens and trash as needed.
• Assisttostrip,check out rooms of linen andremovetrash.
• Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
• Keeps corridors on guest room floorscleanand vacuumed.
• Sweeps, scrubs, mops hard surface floors on assigned section.
• Assists in deep cleaning and shampooing carpet and/or furniture.
• Maintains corridor cleanliness.
• Moves furniture upon request.
• Completesa quarterlymattress flip project.
• Completes guest requests.
• Pickupguest shoes to shine anddeliverthem back.
• Assistsin the distribution of items to allguests'rooms.
• Assists in Housekeeping inventories.
• Washes and places back in linenclosetstheglassware and coffee cups.
• Assists GRAs with guestroom supplies.
• Ensuresall linen is dropped in the linen chute ina timelymanner.
• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
• Turns in Lost and Found items foundtoHousekeeping Office before the end of the shift.
• Deposits trash and recycling to the trash and recycling dumpsters.
• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
• Reports missing or damaged items in the guestrooms or public areas to Supervisor
• Reportsengineering issues to the Office Coordinator or Supervisor
• Encourages and builds mutual trust,respect,and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional,neat,and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safetysituation.Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend allrequired departmenttrainingand meetings.
• Perform any other duties required by management.

Qualifications:

• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidatesmust be able to work in a fast-paced environment and be able to handle multiple priorities.
• Mustpossessthe ability to handle stressful and busy hotel operations. Ability tomaintaina positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance andmaintaina high levelof personal hygiene at alltimes.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.