Public Space & Guest Room Care Specialist

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Atlanta is seeking a dedicated Housekeeper to maintain cleanliness and stock in guest rooms and public areas. The ideal candidate should have excellent customer service skills, prior housekeeping experience, and the ability to work flexible hours, including nights and weekends. Responsibilities include assisting with housekeeping tasks and ensuring guest satisfaction. Join a dynamic team in a vibrant environment that prioritizes exceptional service.

Qualifications

• Excellent customer service and verbal communication skills.
• Ability to stand or walk for extended periods of time.
• Must be willing to work flexible hours during busy times, including nights and weekends.

Responsibilities

• Ensure that assigned linen room closets are stocked and clean.
• Assist with housekeeping tasks and ensure guest satisfaction.
• Respond swiftly to emergency situations and ensure safety.

Skills

Excellent customer service skills

Verbal communication skills

Ability to handle multiple priorities

Prior housekeeping experience

Job description

Housekeeping Houseperson

Overview

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities

· Ensures that assigned linen room closets are stocked at par.

· Empties GRAs carts linens and trash as needed.

· Assist to strip check out rooms of linen and removes trash.

· Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.

· Keeps corridors on guest room floors clean and vacuumed.

· Sweeps, scrubs, mops hard surface floors on assigned section.

· Assists in deep cleaning and shampooing carpet and/or furniture.

· Maintains corridor cleanliness.

· Moves furniture upon request.

· Completes quarterly mattress flip project.

· Completes guest requests.

· Picks ups guest shoes to shine and delivers them back.

· Assists in the distribution of items to all guests rooms.

· Assists in Housekeeping inventories.

· Washes and places back in linen closets glassware and coffee cups.

· Assists GRAs with guestroom supplies.

· Ensures all linen is dropped in the linen chute in a timely matter.

· Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.

· Turns in Lost and Found items found to Housekeeping Office before the end of the shift.

· Deposits trash and recycling to the trash and recycling dumpsters.

· Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.

· Reports missing or damaged items in the guestrooms or public areas to Supervisor

· Reports engineering issues to the Office Coordinator or Supervisor

· Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

· Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.

· Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

· Attend all required department trainings and meetings.

· Perform any other duties required by management.

Qualifications

· Excellent customer service and verbal communication skills.

· Maintain a professional business appearance, attitude, and performance.

· Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

· Prior housekeeping experience required or other relevant environmental services experience.

· Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.

· Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

· Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

· Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

· Must have the ability to report to work on time and when scheduled.

· Must have the ability to stand and/or walk for extended periods of time.

· Must meet standards of appearance and maintain a high level of personal hygiene at all time.

· Ability to communicate both verbally and in writing in English with guests, management, and co-workers.