Upscale Cocktail Server - Five-Star Guest Experience

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 16,531 - 24,796; Full time

Job summary

The Williamsburg Inn, part of Crescent Hotels & Resorts, invites applications for a hospitality associate. Upon hire, you enter a probationary status, working up to 40 hours per week, with potential eligibility for benefits after probation.

Duties include warmly greeting guests, serving beverages and food, and performing duties to exceed guests' expectations; candidates must demonstrate excellent guest service and be at least 18 years old as per Virginia ABC regulations.

Qualifications

• Demonstrated excellent guest service skills.
• Ability to learn formal tea service; handle large numbers of guests courteously and efficiently.
• Applicants must be 18 years of age according to A.B.C. § 4.1-307

Responsibilities

• Greet customers warmly and deliver exceptional service with attention to detail and a friendly attitude.
• Efficiently and courteously serve food, alcoholic and non-alcoholic beverages to guests.
• Perform other duties as required to exceed guests' expectations

Skills

Excellent guest service

Tea service training

Guest capacity handling

Job description

Description

The Williamsburg InnThe Williamsburg Inn, built in 1937 by John D. Rockefeller, Jr., was designed to offer an exceptional lodging and dining experience for visitors to his extensive restoration of Virginia's colonial capital. The Williamsburg Inn is listed on the National Register of Historic Places, recognized by the National Trust for Historic Preservation as a Historic Hotel of America and is a proud member of Preferred Hotels and Resorts Worldwide. It has also been recognized in Travel + Leisure’s Top 100 Hotels in the World and Conde Nast Traveler’s Top 100 Hotels worldwide. The Williamsburg Inn is renowned for delivering exceptional Five Star, Five Diamond service to its guests.

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.

Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

• Warmly greet customers and deliver exceptional service with attention to detail and a friendly attitude.
• Efficiently and courteously serve food, alcoholic and non-alcoholic beverages to guests.
• Perform other duties as required to exceed guests' expectations.

Requirements:

• Demonstrated excellent guest service skills
• Ability to (1) learn formal tea service; (2) handle large numbers of guests courteously and efficiently; (3) maintain standards listed below
• Applicants must be 18 years of age according to A.B.C. § 4.1-307

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with colleagues and management.
• Arrive on time to work and as scheduled.
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Note:

In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five (5) years.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts