Upscale Casual Lead Host

Noble Food and Pursuits; Charlotte, Northern (NC, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Employee discounts

Hands-on training

Growth opportunities

Job summary

Rooster’s Wood-Fired Kitchen Uptown, part of Noble Food & Pursuits, seeks a Lead Host to set the tone for guests and manage the front-of-house flow. You will greet guests, handle reservations, and coordinate seating with teams to ensure smooth service in a high-volume setting.

The role requires a warm presence, 2+ years in guest-facing roles, and flexibility to work evenings, weekends, and holidays. Growth opportunities and hands-on mentorship are offered within the company.

Qualifications

• 2+ years of experience in a guest-facing role in a high-volume restaurant.
• Proficiency with the OpenTable reservation system.
• Strong multitasking skills to manage reservations, greet guests, and coordinate table flow.
• Warm, welcoming presence with the ability to stay calm and professional under pressure.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome and greet guests warmly, setting the tone for their dining experience.
• Manage reservations and waitlists through the reservation system, giving accurate wait times during peak periods.
• Coordinate guest seating with the service and management teams to maintain smooth flow of service.
• Communicate special requests, accessibility needs, or large party details to the team.
• Maintain a polished and organized host stand, entrance, and waiting areas.
• Answer phones professionally, assisting with inquiries, reservations, and takeout orders.
• Support opening and closing procedures for the host stand and entrance area.
• Assist management in training, guiding, and setting expectations for the host team.

Skills

Guest relations

OpenTable proficiency

Multitasking

Calm under pressure

Evenings/weekends/holidays

Tools

OpenTable

Job description

Rooster’s Wood-Fired Kitchen Uptown is seeking an experienced Lead Host to join our team. We’re known for ingredient-driven cooking with wood-fired meats, fresh seafood, seasonal vegetables, and house-made breads. Our dining room balances the relaxed feel of upscale casual service with the polish and attention to detail of fine dining. As part of Noble Food & Pursuits, we are dedicated to creating exceptional dining experiences while giving back to the communities that support us. We invest in our team’s growth through hands-on training, cross-learning, and mentorship.

WhatYou’ll Do

• Welcome and greet guests warmly, setting the tone for their dining experience
• Manage reservations and waitlists through the reservation system, givingaccurate wait times during peak periods
• Coordinate guest seating with the service and management teams to maintainsmooth flow of service
• Communicate special requests, accessibility needs, or large party details tothe team
• Maintain a polished and organized host stand, entrance, and waiting areas
• Answer phones professionally, assisting with inquiries, reservations, andtakeout orders
• Support opening and closing procedures for the host stand and entrance area
• Assist management in training, guiding, and setting expectations for the hostteam

WhatYou’ll Bring

• 2 or more years of experience in a guest-facing role within a high-volumerestaurant
• Proficiency with the OpenTable reservation system
• Strong multitasking skills with the ability to manage reservations, greetguests, and coordinate table flow simultaneously
• A warm, welcoming presence with the ability to remain calm and professionalunder pressure
• Flexibility to work evenings, weekends, and holidays

Why JoinUs

• Competitive pay, benefits, and employee discounts
• Work in a full-service restaurant that combines craftsmanship, care, andhospitality
• Hands-on training and support from an experienced management team
• Opportunities to grow within Noble Food & Pursuits as we expand