Upmarket Customer Success Manager, Discover

Yotpo; New York, Northern (NY, KY); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical premiums coverage

Dental and vision premiums coverage

401K matching

Paid holidays

Job summary

Yotpo Discover helps e‑commerce brands understand how they appear across AI-driven discovery experiences. You will own customer relationships end-to-end, shaping playbooks and success frameworks to scale with Discover.

Ideal candidates have 3–5+ years in CS, SEO, or Growth, with hands-on SEO expertise, and a knack for translating technical AI concepts into business value. This is a hybrid role with opportunities to impact strategy and outcomes.

Qualifications

• 3–5+ years in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
• Hands-on SEO background preferred (agency or in-house).
• Able to explain AI search and modern discovery concepts to non-technical stakeholders.
• Builder mentality—thrives in early-stage environments and creates structure where none exists.
• Strategic advisor with experience managing complex customer relationships and executive audiences.
• Analytical and data-driven, using insights to measure performance and business impact.
• Exceptional communicator and storyteller with strong presentation skills.

Responsibilities

• Own post-onboarding customer relationships through renewal, driving retention and expansion with Account Managers and CS teams.
• Help design and scale the Discover CS motion, including success frameworks, plans, and templates.
• Lead SEO + AEO audits using Yotpo Discover and translate insights into actionable recommendations.
• Partner with Product to shape roadmap direction through customer feedback and use cases.
• Lead strategic QBRs and executive-level conversations aligning customer goals with roadmap.
• Build multi-threaded relationships across organizations—from operators to C-suite.
• Proactively track adoption and performance, identify risk early, and lead resolution strategies.

Skills

Customer Success

Account Management

SEO

Growth

Digital Strategy

Communication

Job description

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands‑on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. The ideal candidate is someone with 3–5+ years of experience across Customer Success, SEO, or Growth, with hands‑on SEO expertise and a track record of driving customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value

You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.

About Yotpo Discover

Yotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.

What You Will Do

• Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
• Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
• Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
• Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
• Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
• Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
• Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

About You:

• 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
• Hands‑on SEO background is a plus (agency or in‑house strongly preferred)
• Comfortable explaining AI search, LLM‑driven answers, and modern discovery concepts to non‑technical stakeholders
• Builder mentality—thrives in early‑stage environments and excited to create structure where none exists
• Strategic advisor with experience managing complex customer relationships and engaging executive audiences
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Exceptional communicator and storyteller with strong presentation skills

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 3 days per week.

At Yotpo, our culture is built around our people. We listen to employee feedback and turn it into meaningful opportunities to connect, learn, and celebrate — from team events and Lunch & Learn to end‑of‑year celebrations, affinity groups, and community partnerships. We’re always looking for new ways to make Yotpo a place where people feel connected, supported, and empowered to do their best work.

Yotpo is for everyone, and we’re committed to anti‑racist work.

We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged.

Come join us and help us build a global company where we're all proud to belong.

Base salary $105,000-120,000

In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.

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