Upgrade Install and Relocation Generalist - EUV (SCN)

ASML US, LP. (US30); Austin (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

ASML US, LP. (US30) seeks an Upgrade Install and Relocation Generalist to support EUV system upgrades, installations, relocations, and de-installations.

You will provide proactive technical guidance, troubleshoot complex issues, and coordinate with engineering, field service, and global centers to keep projects on track. The role requires a bachelor’s degree in a technical field and at least three years of related EUV or complex electromechanical experience, with strong risk assessment and

Qualifications

• Minimum three years supporting EUV systems or similar upgrades and relocations.
• Experience troubleshooting complex electromechanical, system-level issues.
• Experience coordinating cross-functional engineering escalations and support.

Responsabilités

• Analyze risks and issues during planning and execution of EUV upgrades, installations, and relocations.
• Monitor project execution and identify risks, bottlenecks, and performance impacts with mitigation plans.
• Serve as primary technical escalation point coordinating across engineering, field service, and global support centers.
• Provide technical guidance to enable rapid containment, resolution, and recovery with minimal schedule impact.
• Manage escalation processes and ensure proper support levels and timely resolution.
• Communicate project status, risks, and resolution plans to stakeholders and customers.
• Conduct root cause analyses and implement corrective actions and lessons learned.
• Support NPI and Fab Operations with remote and on-site technical expertise.

Connaissances

Electromechanical systems

Root cause analysis

Escalation management

Cross-functional collaboration

Formation

Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics

Description du poste

Introduction to the Job

ASML brings together the most creative minds in science and technology to develop lithography systems that are critical to producing faster, more powerful and energy-efficient microchips. We design, develop, integrate, market and service advanced systems that enable the world's leading chipmakers to create smaller, more capable semiconductor devices that power the technologies people use every day. Headquartered in Veldhoven, the Netherlands, ASML operates globally with 18 office locations across the United States, including major sites in Chandler, Arizona; San Jose and San Diego, California; Wilton, Connecticut; and Hillsboro, Oregon.

As a Upgrade Install and Relocation Generalist, you will play a critical role in supporting the successful execution of EUV system upgrades, installations, relocations, and de-installation projects. Acting as a technical expert within ASML's Customer Support organization, you will provide proactive technical guidance, risk assessment, troubleshooting support, and escalation management to ensure projects are executed safely, efficiently, and according to plan.

Working closely with project teams, engineers, customers, and technical support organizations, you will help prevent issues before they occur, resolve complex technical challenges, and drive continuous improvement across EUV Upgrade, Install, and Relocation activities. Your expertise will directly contribute to project success, customer satisfaction, and the advancement of ASML's leading-edge lithography technology.

Role and Responsibilities

As a Upgrade Install and Relocation Generalist, you will serve as a technical expert supporting the preparation and execution of complex EUV upgrade, installation, and relocation projects. You will leverage your system knowledge, problem-solving skills, and cross-functional collaboration to identify risks, resolve technical issues, and drive successful project execution.

You will:

• Analyze technical risks and issues identified during the planning and execution of EUV installations, upgrades, de-installations, and relocation projects, providing recommendations on cycle time, resource requirements, and project readiness.
• Monitor project execution and proactively identify potential risks, bottlenecks, and performance impacts, implementing mitigation plans to ensure successful project outcomes
• Serve as the primary technical escalation point for complex system and project-related issues, coordinating support across engineering, field service, global support centers, and other stakeholders as required.
• Provide technical guidance and troubleshooting support to enable rapid containment, resolution, and recovery of technical challenges while minimizing impact to project schedules and customer operations.
• Manage and drive technical escalation processes, ensuring appropriate support levels are engaged, escalation protocols are followed, and critical issues are resolved in a timely manner.
• Communicate project status, technical risks, issue resolution plans, and key updates to management, project teams, customers, and other stakeholders.
• Conduct root cause analysis and implement corrective actions, leveraging lessons learned and best practices to prevent recurring issues and improve future project execution.
• Review project plans, execution scenarios, and operational readiness requirements to identify gaps, missing resources, and potential constraints before deployment.
• Support New Product Introduction (NPI), project teams, and Fab Operations activities through both remote and on-site technical expertise, ensuring successful implementation of new upgrades and installation solutions.
• Drive continuous improvement and workforce development initiatives by identifying skill gaps, sharing technical knowledge, supporting training efforts, and enhancing safety, quality, efficiency, and customer satisfaction.

Education and Experience

Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline. Equivalent combinations of education, technical training, and relevant experience may be considered. Minimum three years of experience supporting SCN activities on EUV systems preferred. Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments. Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues. Experience managing technical escalations and coordinating support across cross-functional engineering organizations. Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred. Experience analyzing technical data and utilizing reporting tools to support issue resolution and decision-making.

Skills

Working at the cutting edge of technology, you'll continuously face new challenges and opportunities to solve complex problems. Su