Universal Teller I (Full Time)

International Bancshares Corp; Luling (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Teller I to join their dynamic team in Luling, Texas. This role focuses on providing exceptional customer service while managing various banking transactions. The ideal candidate will thrive in a customer-centric environment, showcasing strong communication skills and a commitment to excellence. You will have the opportunity to engage with customers, promote banking products, and contribute to the growth of the bank. If you are passionate about building relationships and delivering outstanding service, this position is perfect for you.

Qualifications

• High school diploma or GED required with cash handling experience preferred.
• Strong communication and service-oriented skills are essential.

Responsibilities

• Process customer bank transactions while delivering excellent service.
• Balance cash drawer and promote bank products to meet customer needs.
• Assist with branch operations and provide training as needed.

Skills

Good oral and written communication

10 Key

Focus on Quality/Accuracy

Teamwork

Sensitivity to Guidelines

Focus on Sales/Results

Service Oriented

Learning Strategies

Mathematics

Critical Thinking

Judgement and sound decision-making

Education

High school graduate or GED equivalent

1+ years of experience interacting with people

1 to 6 months cash handling preferred

Job description

International Bancshares Corp | Luling, TX 78648

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position.

Department

705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationships to identify products and services to meet the customer's banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of the level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

1. Process paying and receiving teller transactions
2. Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
3. Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
4. Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
5. Perform successfully to the Sales Performance Goals and Referral Programs
6. Participate in product and service initiatives for bank growth
7. Attend company meetings
8. Process foreign currency transactions
9. Follow proper procedures to minimize errors and reduce losses
10. Assist in solving issues that pertain to customer transactions
11. Answer all banking-related inquiries
12. Operate and maintain all necessary teller equipment
13. Assist with branch procedures under dual control requirements including the branch opening/closing
14. Assist on-the-job training for their branch and other branches
15. Flexibility to report to work and assist other branches
16. Perform the duties of the sales functions
17. Perform other duties as assigned

SKILLS

1. Good oral and written communication (Bilingual preferred for border markets)
2. 10 Key
3. Focus on Quality/Accuracy
4. Teamwork
5. Sensitivity to Guidelines
6. Focus on Sales/Results
7. Service Oriented
8. Learning Strategies
9. Mathematics
10. Critical Thinking
11. Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

1. High school graduate or GED equivalent
2. 1 to 6 months cash handling preferred
3. 1+ years of experience interacting with people preferred