Universal Teller I (Full Time)

IBC Bank; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank is seeking a Universal Teller I for an in-office role in Houston, TX. You will conduct teller transactions, deliver the IBC Experience with friendly service, and maintain cash drawers while building customer relationships to identify banking needs.

The position emphasizes accuracy, adherence to policies, and collaboration within the 705 Teller Operations department, with flexibility to assist other branches as needed.

Qualifications

• High school graduate or GED required.
• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience with prompt, friendly service.
• Balance and maintain cash box and vault; perform end of day processing.
• Promote bank products and services to meet customer needs.
• Contribute to achieve sales/ referral goals.
• Assist with branch procedures under dual control including opening/closing.

Skills

Oral & written comms

10 Key

Quality/ Accuracy

Teamwork

Guidelines

Sales/ Results

Service Oriented

Learning Strategies

Mathematics

Critical Thinking

Problem solving

Judgement

Education

High school diploma or GED

Cash handling: 1–6 months

People contact exp: 1+ years

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

705 Teller Operations

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred