Universal Teller

Mechanics Cooperative Bank; Taunton (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Mechanics Cooperative Bank in Taunton, MA seeks a full-time Teller to deliver excellent customer service and handle daily transactions. The role includes greeting customers, balancing cash drawers, and referring complex transactions to supervisors.

You will support branch growth by strengthening customer relationships and adhering to bank policies. The position requires Saturday shifts and may involve support at other locations.

Qualifications

• Thorough knowledge of teller operations.
• Cash counting abilities.
• Thorough knowledge of bank products and services.
• Ability to develop and deepen customer relationships by recommending products.

Responsibilities

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and provide a friendly, courteous service environment.
• Refer large withdrawals and account closures to supervisory staff for retention efforts.
• Process all teller transactions accurately and efficiently.
• Support branch growth by developing customer relationships.
• Address customer concerns and escalate to a supervisor when needed.
• Present features and benefits of bank products to customers.
• Adhere to bank policies, procedures, laws, and regulations.
• May assist other branch locations as needed.
• Must have a valid driver’s license and vehicle insurance.
• Must wear a name tag displaying name and title.
• Must have a mobile phone for multifactor authentication.

Skills

Teller operations

Cash handling

Customer service

Product cross-sell

Compliance knowledge

Job description

Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations, as needed.

Key Duties & Responsibilities:

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and establish a quality service environment by maintaining a friendly and courteous environment.
• Refer large withdrawals and account closures to supervisory staff for retention efforts.
• Process all teller transactions accurately and efficiently.
• Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
• Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
• Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
• Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• May be required to assist other branch locations as needed.
• Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
• Must wear a name tag which displays first and last name.
• Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
• Perform additional duties as required.

Knowledge, Skills & Abilities:

• Thorough knowledge of teller operations.
• Cash counting abilities.
• Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
• Strong Compliance and Federal Regulation knowledge.
• Good problem-solving and decision-making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment by embracing team empowerment.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.