Universal Representative

Insight Credit Union; Town of Florida (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

401k with match, 100% vested

Paid Time Off

Birthdays Off

Tuition Reimbursement

Job summary

Insight Credit Union is seeking a passionate Universal Representative to provide excellent service and support to our members. This position emphasizes building trusted relationships while handling financial transactions efficiently.

The ideal candidate should have 1-3 years of relevant experience and a high school diploma or GED. The role includes working in a professional office environment, focusing on member service, and achieving sales goals.

Comprehensive benefits include medical, dental, vision, and 401k with match.

Qualifications

• 1-3 years of experience in a related role.
• High school education or GED required.
• Ability to operate a 10-key calculator and computer keyboard.

Responsibilities

• Produce high sales volume while servicing members.
• Receive and process financial transactions.
• Deliver exceptional member service.
• Handle outbound call lists to promote products.
• Assist management in maintaining records and reports.

Job description

Insight Credit Union is looking for a passionate trusted financial advisor who has the desire to provide an excellent service experience to our members.

Universal Representative must be engaging, energetic, and personable to complete processes quickly while building a trusted financial advisor relationship with members. Is passionate about servicing members and consistently delivers high volume of sales production. Assists with teller transactions and account services. Time spent in various aspects of this role will vary depending upon branch traffic and needs.

Location: 2143 E. Semoran Blvd, Apopka, FL 32703.

Compensation & Benefits:

• Medical, Dental, Vision
• Free and Voluntary Life and Disability Insurance
• 401k with match up and 100% vested
• Paid Time Off
• Birthdays Off
• Tuition Reimbursement

Schedule & Training:

Shift includes 32-40 hours per week between Monday - Friday (8am - 6pm), Saturday (9am - 12pm). Hours will be based on the needs of the department. The position provides a training program at one of our training locations.

Responsibilities & Qualifications:

• Consistently produces a high volume of sales production while servicing both on the teller line and platform. Seeks to find opportunities to improve financial lives by offering products that will benefit the member. Consistently meets or exceeds credit union monthly, quarterly, and annual sales referral goals. Will be expected to refer deposit accounts, consumer loans, and general services. Will also be expected to refer mortgage and commercial loans to appropriate credit union departments. Identify future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship.
• Receives and processes/posts member/nonmember financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions to include start of day and end of day reports. Assures that appropriate records are maintained. Researches and resolves any outages before reporting overage or shortages to management.
• Delivers exceptional member service by ensuring timely response to member and visitor requests. Initiates a warm and welcoming environment from the moment they enter the branch. Assesses requests using consultative and needs-based discussions to determine the best servicing channel, i.e. teller line, branch lobby or video office. Guides the member seamlessly, through any process, sales, service, and any channel, phone, branch, OLB, mobile. Assists with initiating and completing a variety of services, including but not limited to account maintenance, debit card and check orders, wire transfers, ACH requests and fraud inquiries. Will assist with handling vehicle title documents. May open new memberships and accounts depending upon branch traffic needs. Educate members about self-banking options including Online Banking, Mobile Banking, e-Statements, ATMs, and Remote Deposit Capture, as appropriate, and encourages member adoption. Approaches these activities with a consultative needs-based approach to identify and fulfill the best current solutions for the member. Provides timely information and quickly resolves and fulfills the requests.
• Handle outbound call lists weekly to increase member awareness of product offerings that best fit their financial needs. Assists in the call center queue, to include SMS & chat, on a rotation basis when assigned.
• Assists management by ensuring that appropriate records are maintained and required reports are prepared, including but not limited to Check Hold Audits, Teller Cash Drawer Audits and Retention Records. Assists in maintaining cash over & short log and reports out of balance conditions according to procedure under the supervision of management. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Opens and closes safe deposit boxes for members where applicable. Escorts members to their safe deposit box for entry. Adheres to all safe deposit box procedures. Responsible for maintaining cash machine where applicable. Responsible for branch opening and closing processes. Performs other job related duties as assigned.

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Able to operate a 10-key calculator and computer keyboard.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear, sit or stand and walk or maneuver around the branch.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Background Disclaimer:

Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

Insight Credit Union is an EO Employer, including Disability/Veterans.