Branch Manager

Orlando Credit Union; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Life insurance

401(k) with company match

Paid time off

11 Paid holidays

Employee discounts

Tuition Reimbursement Program

Professional Counseling & Family Help

Job summary

Orlando Credit Union is seeking an energetic Branch Manager to lead the SODO Branch, drive growth, and empower a high-performing team. You will ensure exceptional service, manage operations, and develop talent while advancing the credit union's mission and values within the local community.

The role emphasizes strategic leadership, production targets, and relationship-building to expand membership and generate new business opportunities.

Qualifications

• Must have three to five years' credit union or related experience; at least two years' supervisory experience with leadership and team-building skills preferred.
• Bachelor’s degree in Financial Management or related field is required.

Responsibilities

• Lead high-performance culture by coaching a results-driven team delivering exceptional member service and achieving branch goals.
• Drive business growth through proactive sales, relationship-building, and community engagement to expand membership and deepen relationships.
• Own production performance by translating targets into clear, actionable team and individual goals and ensuring strong execution.
• Deliver results through people by mentoring staff to maximize lending, deposits, and member services opportunities; develop a strong talent pipeline.
• Oversee branch operations for efficiency, service excellence, and a consistent, high-quality member experience.
• Ensure compliance and community presence by adhering to policies, regulations, and confidentiality while fostering local partnerships.

Skills

Leadership

Coaching

Sales

Communication

Supervision

Confidentiality

Problem solving

Planning & organizing

Conflict resolution

Microsoft Office

Education

Bachelor’s degree in Financial Management

Tools

Microsoft Outlook

Excel

Word

PowerPoint

OneNote

Teams

Job description

At Orlando Credit Union, we are more than a financial institution—we are a mission-driven organization committed to empowering our members and strengthening our community. As a Branch Manager, you will have the opportunity to make a meaningful impact by leading a team that helps members build financial momentum and achieve lifelong success.

We offer a collaborative, growth-oriented environment where your leadership, ideas, and performance are valued. You’ll be supported with the tools, training, and resources needed to develop your team, expand your market presence, and drive measurable results.

If you are a dynamic leader who is passionate about developing people, growing relationships, and delivering exceptional service, we invite you to bring your energy and expertise to Orlando Credit Union.

Position Summary

Orlando Credit Union is seeking a dynamic, results-driven Branch Manager to lead our SODO Branch. This role is instrumental in advancing our Mission, Vision, and Values by building meaningful, long-term relationships with our members and empowering their financial momentum.

The Branch Manager will provide strategic leadership and operational oversight, driving both exceptional service delivery and sustainable growth. This individual will inspire and develop a high-performing team while executing initiatives that expand our presence within the local market and generate new business opportunities.

Key Responsibilities

• Lead High-Performance Culture: Inspire, coach, and develop a results-driven team focused on delivering exceptional member service and achieving branch goals
• Drive Business Growth: Generate new revenue through proactive sales, relationship-building, and community engagement that expands membership and deepens existing relationships
• Own Production Performance: Translate organizational production targets into clear, actionable team and individual goals, ensuring strong execution and accountability
• Deliver Results Through People: Mentor and guide staff to maximize opportunities across lending, deposits, and member services while building a strong talent pipeline
• Optimize Branch Operations: Oversee daily operations to ensure efficiency, service excellence, and a consistent, high-quality member experience
• Ensure Compliance & Community Presence: Maintain strict adherence to policies, regulations, and confidentiality standards while representing the credit union through community involvement and local partnerships

Why Join Orlando Credit Union

At Orlando Credit Union, we are more than a financial institution—we are a mission-driven organization committed to empowering our members and strengthening our community. As a Branch Manager, you will have the opportunity to make a meaningful impact by leading a team that helps members build financial momentum and achieve lifelong success.

We offer a collaborative, growth-oriented environment where your leadership, ideas, and performance are valued. You’ll be supported with the tools, training, and resources needed to develop your team, expand your market presence, and drive measurable results.

If you are a dynamic leader who is passionate about developing people, growing relationships, and delivering exceptional service, we invite you to bring your energy and expertise to Orlando Credit Union.

Position Summary

Orlando Credit Union is seeking a dynamic, results-driven Branch Manager to lead our SODO Branch. This role is instrumental in advancing our Mission, Vision, and Values by building meaningful, long-term relationships with our members and empowering their financial momentum.

The Branch Manager will provide strategic leadership and operational oversight, driving both exceptional service delivery and sustainable growth. This individual will inspire and develop a high-performing team while executing initiatives that expand our presence within the local market and generate new business opportunities.

Key Responsibilities

• Lead High-Performance Culture: Inspire, coach, and develop a results-driven team focused on delivering exceptional member service and achieving branch goals
• Drive Business Growth: Generate new revenue through proactive sales, relationship-building, and community engagement that expands membership and deepens existing relationships
• Own Production Performance: Translate organizational production targets into clear, actionable team and individual goals, ensuring strong execution and accountability
• Deliver Results Through People: Mentor and guide staff to maximize opportunities across lending, deposits, and member services while building a strong talent pipeline
• Optimize Branch Operations: Oversee daily operations to ensure efficiency, service excellence, and a consistent, high-quality member experience
• Ensure Compliance & Community Presence: Maintain strict adherence to policies, regulations, and confidentiality standards while representing the credit union through community involvement and local partnerships

Education

• Must have three to five years' credit union or related experience; at least two years' supervisory experience with leadership and team-building skills preferred.
• Bachelor’s degree in Financial Management or related field is required.

Skills

• High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts.
• Communications involve motivating, influencing, educating and/or advising others on matters of significance. Accuracy and attention to detail in both oral and written communication is a must.
• Strong supervisory and leadership skills required to manage, motivate, and develop employees.
• Uphold confidentiality and customer privacy in all situations.
• Well-developed problem-solving skills and ability to develop conceptual alternatives.
• Ability to plan, organize, implement, and interpretprograms, goals,objectives, policies, projects, and procedures.
• Conflict resolution and/or mediation skills.
• Computer literacy/experienceto include intermediate to advanced level knowledge of Microsoft Outlook, Excel, Word, PowerPoint, OneNote, and Teams.
• Proactively seeks solutions that benefit the member and the Credit Union while exhibiting sound and accurate judgment.

Abilities & Additional Requirements

• Ability,availability,and willingness to work flexible hours toaccomplishworkload.The jobwill require a non-traditional workweek with extra hours including evening and/or weekend duties.
• Must be bondable
• Must be registeredpursuant torequirements of the S.A.F.E. Act.
• Demonstrated community involvement and volunteerism

Job Type: Full Time Onsite

Salary:Based on experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Life insurance
• 401(k) with company match
• Paid time off
• 11 Paid holidays
• Employee discounts
• Tuition Reimbursement Program
• Professional Counseling & Family Support
• Additional benefits

Physical Functions: Physical requirements involve performing general office activities. This role will require you to regularly sit and talk for long durations. The role will also frequently walk, reach with hands and arms, and will occasionally lift up to 25 pounds.

Working Environment: Normal climate-controlled office setting with moderate noise.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty with or without accommodation. The requirements listed above are representative of the knowledge, skill, physical demands and /or ability necessary to achieve success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Link: Accommodations | U.S. Department of Labor (dol.gov)