Teller

Indiana Members Credit Union; Westfield (IN); On-site; USD 31,000 - 42,000; Full time

Job summary

Indiana Members Credit Union seeks a Teller to serve as the primary contact for members at the Westfield/W.Carmel branch. The role involves handling deposits, withdrawals, loans and payments with accuracy and security.

Fluency in English and basic computer skills are required. Prior cash handling and customer service experience is preferred to support exceptional member service and trust within the branch.

Qualifications

• High school diploma or GED or equivalent.
• Previous cash handling and customer service experience.
• Fluent in English.
• Able to use core banking system, CRM and imaging after training.

Responsibilities

• Process member transactions including deposits, withdrawals, loans and payments.
• Open/close accounts and issue cards.
• Balance cash drawer daily and handle large cash securely.
• Assist with night/ATM deposits and wire transfers.
• Communicate with back-office and assist with member requests.
• Provide information on products and services and cross-sell when appropriate.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Integrity

Flexibility

Education

High school diploma or GED

Tools

Core banking system

CRM software

Imaging software

Job description

Location: Westfield & West Carmel Branch

Summary/objective

As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards. Additionally, you will identify members’ needs and provide information about the credit union’s products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
• Access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash
• Communicate with all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members.
• Remote Capture of checks
• Balance cash drawer daily
• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies
• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed.

Supervisory responsibilities

None

Work environment

Retail branch

• May require standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Minimal to none

Required education and experience

• High school diploma, GED or equivalent
• Previous cash handling and customer service experience

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.