Universal Loan Support Specialist

NorthCountry Federal Credit Union; Burlington (VT); On-site; USD 38,000 - 46,000; Full time

Job summary

NorthCountry Federal Credit Union in Burlington, VT is seeking motivated employees for long‑term professional development and advancement. The credit union highlights paid training, competitive compensation and a generous benefits plan, and supports an inclusive environment.

The role focuses on loan escrow, lien perfection, insurance premiums/claims, debt cancellation claims, loan modifications and mortgage/post‑closing tasks, with 1–3 years of related experience and a two‑year degree preferred.

Qualifications

• Experience: 1–3 years in similar or related roles.
• Education: a two-year college degree or equivalent.
• Interpersonal skills: strong interaction with others and ability to influence.

Responsibilities

• Perform loan escrow functions.
• Handle lien perfections.
• Process Collateral Protection Insurance premiums, claims and refunds.
• Debt Cancellation program claims.
• Loan modifications.
• Real estate loan disbursals.
• Mortgage post-closing functions.
• Order and evaluate residential appraisals.
• Develop understanding of credit union history, policies, and software systems.

Skills

Interpersonal skills

Education

Two-year college degree

Job description

NorthCountry Federal Credit Union seeks motivated employees interested in long‑term professional development and advancement.

We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.

NorthCountry believes everyone has the right to be their true selves at work, at home, and in the community.

Our goal is to ensure an inclusive environment with access to financial services where our employees and community members feel respected, valued, safe, and secure.

Salary: $ 24 + (dependent on experience)

Role:

Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their needs. Demonstrate professionalism and integrity and represent the credit union’s core values in all interactions.

To perform various functions internally to protect the assets of the credit union and make recommendations for continual process improvement to continually improve the member experience.

Essential Functions & Responsibilities:

• Be able to perform the following:
  • Loan escrow functions
  • Lien perfections
  • Process Collateral Protection Insurance premiums, claims and refunds
  • Debt Cancellation program claims
  • Loan modifications
  • Real estate loan disbursals
  • Mortgage Post Closing Functions
  • Order and evaluate residential appraisals
• Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.

Performance Measurements:

• Adaptability - The degree to which one demonstrates openness to change and new ideas. Ability to adjust to changing work requirements and respond to new situations.
• Teamwork & Cooperation - The degree to which individuals promote a collaborative, cooperative, and productive working environment. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted.
• Attention to detail - The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
• Productivity - The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.
• Policy Compliance - The degree to which the employee has a knowledge of and complies with organizational policies.

Knowledge and Skills:

• Experience (3) One year to three years of similar or related experience.
• Education (3) (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
• Interpersonal Skills (4) Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other Skills
• Physical Requirements