Universal Employee I (CSR/Teller) - Full-Time - Jackson, Ga

ADP, Inc.; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank in Jackson, GA is seeking a Universal Employee I (CSR/Teller) to join our team in a full-time capacity. The role combines teller responsibilities with customer service and sales, acting as the face of the bank in daily transactions and client interactions.

The ideal candidate will have at least a high school diploma and one year of service and sales experience, strong communication skills, and proficiency with computers.

Qualifications

• High school diploma or equivalent.
• Minimum of one year service and sales experience preferred.
• Proficient computer skills and active engagement in new technology.
• Excellent interpersonal communication and presentation skills (written and oral).
• Strong analytical and problem-solving skills. Ability to derive innovative solutions.

Responsibilities

• Provides industry leading Signature Service.
• Maintains and balances teller cash drawer, handling all phases of teller transactions.
• Completes retail and commercial transactions according to procedures and prepares each for electronic processing.
• Uses a consultative approach to understand customers’ financial needs and educates them on products and services.
• Opens and maintains a variety of deposit accounts and financial services where applicable.
• Resolves product or service problems by clarifying and determining the cause and expediting the best solution.
• Recognizes and refers cross-sell opportunities.
• Captures and tracks key customer interactions for sales and service outcomes.
• Follows security measures, cash management policies, and internal control procedures.

Skills

Customer service

Sales experience

Interpersonal communication

Analytical thinking

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Employee I (CSR/Teller) - Full-Time - Jackson, Ga

Full Time Banking Jackson, GA, US

2 days ago Requisition ID: 2032

United Bank

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 121-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.

• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility

Job Title: Universal Employee I

Job Summary:

Incumbents in this position serve a key role as the face of United Bank in a variety of financial transactions and responsibilities. To perform this job successfully, an individual must actively and successfully engage in the Teller and CSR job functions. This versatile employee observes office activity to proactively fill service needs, in order to optimally and efficiently operate the bank office.

General Description/Duties:

Duties include but are not limited to the following:

• Provides industry leading Signature Service.
• Maintains and balances teller cash drawer, while handling all phases of teller transactions including checking, savings, payment, cash advance, certified check, and bond redemption.
• Completes retail and commercial transactions according to established procedures and prepares each for electronic processing.
• Uses a consultative approach to understand customers’ financial needs and educates them on how to get the greatest value from our products and services.
• Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
• Resolves product or service problems by clarifying and determining the cause of the problem, selecting, and expediting the best solution, and following up to ensure resolution.
• Recognizes and refers cross-sell opportunities.
• Captures and tracks key customer interactions for delivering effective sales and service.
• Follows security measures, cash management policies, risk, and internal control procedures.
• Safeguards bank assets by seeking guidance for higher risk transactions that lead to exposure to loss or fraud.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
• Builds and maintains productive relationships with co-workers and partners throughout the organization.
• Performs other duties as required.

Requirements:

• High school diploma or equivalent.
• Minimum of one year service and sales experience preferred.
• Proficient computer skills and active engagement in new technology.
• Excellent interpersonal communication and presentation skills (both written and oral).
• Strong analytical and problem-solving skills. Ability to derive innovative solutions.