Universal Deposit Operations Specialist

Enterprise Bank & Trust; Ferguson (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Enterprise Bank & Trust is seeking a Universal Deposit Operations Specialist to support day-to-day operations across Deposit Operations, Cash Operations, and Specialized Deposits. This role requires handling time-sensitive tasks in line with bank policy and procedure and delivering excellent service to customers and colleagues.

The ideal candidate is detail-oriented, able to work independently in a fast-paced environment, and willing to cross-train across departments while supporting project

Qualifications

• High School diploma or equivalent required.
• 2–3 years of relevant experience.
• Strong mathematical, analytical and organizational skills.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office and banking software.

Responsibilities

• Research Cash Vault, ATM/ITM and Teller balancing discrepancies.
• Process electronic payments and exception items.
• Cross-train in Deposit Operations, Cash Operations & Specialized Deposits.
• Provide superior customer service to internal and external customers.
• Assist with projects.
• Attend required training courses.
• Complete General Service Requests for Deposit Operations, Cash Operations & Specialized Deposits.
• Identify problems that could have a customer or regulatory impact and elevate.
• Perform other duties as assigned.

Skills

Independent work

Communication skills

Time management

Change management

Fast-paced environment

Customer service

Analytical thinking

Attention to detail

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Apps

Adobe PDF

Banking Software

Financial software systems

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title: Universal Deposit Operations Specialist Job Description:

Summary

Universal Deposit Operations Specialist will be responsible for supporting the day-to-day operations of multiple banking departments, including Deposit Operations, Cash Operations, and Specialized Deposits. Functions of each department are time sensitive and must be adhered to by means of policy and procedure.

Essential Duties & Responsibilities

• Assist banking units with researching Cash Vault, ATM/ITM and Teller balancing discrepancies or differences.

• Responsible for electronic payment processing/exception item processing, including but not limited to: returns, chargebacks, adjustments, overdraft decisions and non-post item decisions.

• Cross train in the functions of Deposit Operations, Cash Operations & Specialized Deposits.

• Responsible for providing superior customer service to internal and external customers.

• Assist with projects

• Participate in required training courses related to job

• Complete General Service Request (GSRs) for Deposit Operations, Cash Operations & Specialized Deposits.

• Recognize problems that could have a customer or regulatory impact and elevate to the appropriate manager.

• Perform other duties as assigned

Qualifications

• Ability to work independently, with little to no supervisory oversight.

• Requires excellent communication skills, good time management skills and the ability to initiate and embrace change.

• Ability to work in a fast paced environment.

• Strong Customer Service

• Excellent mathematical, analytical, and organizational skills, with strong attention to detail with immediate and accurate results.

• Ability to operate computers, adding machines and a variety of office equipment.

Supervisory Responsibilities

• None

Education and/or Experience

• High School or equivalent required

• 2 - 3 years of relevant experience

Computer and Software Skills

• Microsoft Office Suite

• Google Apps

• Adobe PDF

• Banking Software

• Navigating multiple financial software systems

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please clickHERE.