Universal Banker & Teller: Customer-First Transactions Pro

BankWest; Fairfax (SD); On-site; USD 38,000 - 48,000; Full time

Job summary

BankWest is seeking a Universal Banker to greet customers, assess banking needs, and act as the single point of contact for in-branch, drive-up, and phone transactions.

You will accurately process deposits, withdrawals, loan payments, checks, wire transfers, and ACH transactions while providing superior service and recognizing opportunities to offer additional BankWest products and services.

Qualifications

• High school diploma or equivalent required.
• ABA Universal Banker Certification Program required or preferred.
• Bank trainee or intern experience and customer service experience preferred.

Responsibilities

• Greet each customer and determine their banking needs, serving as the single point of contact for transactions.
• Accurately process deposits, withdrawals, loan payments, cashier checks, check cashing, wire transfers and ACH transactions.
• Open new personal and business accounts, and recommend additional banking products and services.
• Identify opportunities to refer BankWest products and grow customer relationships through referrals.
• Assist with night deposits, ATM balancing, and other teller duties as needed.
• Provide excellent customer service, handle balance inquiries, changes of information, and web banking support.

Skills

Customer service

Interpersonal skills

Organizational skills

Regulatory knowledge

Banking terminology

Education

High school diploma

ABA Universal Banker Certification Program

Tools

Banking software

Job description

BankWest is seeking a Universal Banker to greet customers, assess banking needs, and act as the single point of contact for in-branch, drive-up, and phone transactions.

You will accurately process deposits, withdrawals, loan payments, checks, wire transfers, and ACH transactions while providing superior service and recognizing opportunities to offer additional BankWest products and services.